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Sr. Manager Vendor Management Services

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Bangalore, KA IN
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Job Category:
Product Development / Engineering
Job Description
  • Manage and maintain OSPs contract to sustain alignment with McAfee’s vision.
  • Define and measure Key Performance Indicators and track corrective actions & continuous improvements.
  • Serve as primary point of contact for OSPs service delivery and business development interactions.
  • Participate in business development opportunities from within McAfee and its partners to represent support organization and its requirements.
  • Operationalize go-live based on partner model, develop suitable support models to provide richest customer experience
  • Participate in meetings and on conference calls regarding current projects, updates and projections; lead as directed by Vendor Management Organization (VMO).
  • Manage and report OSPs and internal readiness for projects of all types. Highlight risks and mitigations for successful completion. Escalate high priority risks to VMO in a timely manner.
  • Conduct periodic review of vendor operations and provide actionable recommendations with measurable ROI.
  • Lead the transition of support model from reactive-to-proactive leveraging latest technology and methodologies.
  • Develop yearly charter/roadmap for the OSPs to align with VMO initiatives, improve customer experience, service quality, profitability and reduce costs.
  • Manage scalability of support vs. operational expense (OpEx) in S-curve (law of accelerating returns).
  • Guides the OSPs and internal engagements with clear representation of business priorities and trade-offs in consultation with VMO.
  • Prepares business case for all optimization oriented projects with clear objective along with alternatives, risk & mitigation and implementation plan.
  • Maintains stakeholder communication throughout the course of serving in this position.
  • Be Consistency, accurate and complete while conducting/performing business internally and externally.


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