Objectives may include revenue, margin, volume, MSS, product mix as defined by management. Responsible for understanding customer applications, systems and/or deployment architecture and testing requirements. Develops, implements, and manage POC¿s at customer sites. Collaborates with sales, software developers, manufacturing and XPG¿s as needed to meet customer requirements. Works directly with customer to define customer requirements and provide solutions optimizing Intel SW, cloud, and hardware, reporting customer feedback/problems/issues back to XPG¿s. Participates in product design reviews. Conducts testing and implementation of specific features relating to product offerings. Represents the interests of the customers with internal test replication scenarios while interfacing with development and manufacturing teams. Is a trusted advisor to the customer, understands customer sensitivities, concerns, and environment. Acts as a customer advocate in the terms of software and services. Delivers training and/or provide technical training at customer sites. Provides customer pre and post sales technical support. De-bugs customer reported issues and proposes changes to resolve customer issues. Works closely with Intel geo SMG field sales teams to drive customer adoptions of Intel SW and services. Develops relationships internally with XPG¿s and various stakeholders. Assists in the exhibition of Intel products at industry trade shows. Acts as a technical liaison between potential and existing customers and Intel technical support/technical assistance center. Develops an advanced understanding of competitor(s) products, the market in the area of domain/ecosystem expertise and customer requests for new features and/or functionality.
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