Work with McAfee

Work with McAfee.

Amazing works here and we want more of it.

Join Our Talent Network

Technical Support Engineer

Apply Now    
Location:
Bangalore, KA IN
Other Location(s):
Job Id:
JR0009130
Job Category:
Product Development / Engineering
Job Description
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.


Qualifications

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Participate with members of the product development core team representing the Support organization on product decisions. Work closely with Development and QA to ensure customer product issues are resolved appropriately. Provide effective and timely communication to support teams. Inform support teams on technical details of new product versions. Provide technical support to customers on specific products, primarily over the telephone and through email, but may involve some travel. Document issues and enhancements. Maintain knowledgebase and other knowledge transfer systems. Create and document new remediations and solutions for emerging issues. Review and contribute to training content. Participate in knowledge-sharing Knowledge base content creation, forum participation and technical Presentations. May be expected to work after-hours or weekends as needed for critical situations.

Apply Now    
Back to top