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Senior Manager, Operations

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Location:
Aylesbury, GB
Other Location(s):
Job Id:
JR0008342
Job Category:
Product Development / Engineering
Job Description

Job Title:           Senior Manager, Operations

Description:  McAfee Labs Production Operations team is looking for a highly-motivated leader adept at planning, organizing and supervising an Operations team owning a cyber-security process.  The Production Operations group is responsible for the technology, systems and processes to build, test and release McAfee’s malware definition (DAT) files each day.  Reporting to the Director, Engineering you will be responsible for people, process and technology leadership.

Reports to:        Director, Engineering (based in USA)                        

Location:           Aylesbury, UK

Date:                  Sep’17

Working Requirements

  • DAT Production Operations operates 7 days a week, 363 days a year.  From time-to-time you may be called upon outside normal working hours for hierarchical escalations

Key Accountabilities

  • Own and manage DAT Production Operations safely, effectively and efficiently
  • Sustain and improve the operations framework, in line with business objectives
  • Work in partnership with DAT Production Engineering leaders to apply governance and good practice
  • Drive a culture of teamwork, continuous improvement and value adding
  • Lead and develop Service Management standards, frameworks and measurements
  • Identify any business and security risks to DAT Production Operations and own the action plan to address them
  • Establish the mission and vision for DAT Production Operations
  • Work with Stakeholders to understand and support the business change pipeline
  • Manage relationships and communications across the enterprise and facilitate improved transparency into the DAT Production operation
  • Provide feedback to Senior Executives regarding current status, proactively identifying issues and proposals for ongoing improvement or remediation

    Additional areas of responsibility: -

    Product Owner

  • Evaluate, assess and prioritize all requests for work across the Production Operations group

    Change Advisory Board member

  • Support the authorization of changes across McAfee Labs’ systems and processes and assist change management in the evaluation, assessment and prioritization of those changes

Skills and experiences summary

  • Experience building and/or managing an Operations team in an enterprise or cyber-security focused organization
  • Experience with leading the automation and improvement of manual processes to reduce toil and improve operational safety, quality and speed
  • Comfortable with defining and implementing a strategy for the Operations team and related technologies
  • Experience working with Operations teams to establish roadmaps to improve their current capabilities, increase effectiveness of analysis, and develop the functional/operational processes and procedures to support their mission
  • Working alongside Engineering teams
  • People management
  • Stakeholder management
  • Core service management/ITIL processes to include incident, problem, change, configuration and service level management.

Qualities

  • “Can do” attitude
  • Ability to apply pragmatism to make informed assessments
  • Shows passion, drive, determination and a strong work ethic to succeed
  • Demonstrates an innovative approach to problem solving
  • Excellent communication skills both written and verbally
  • Confident, personable, ability to work to deadlines
  • Enjoys interacting with people all around the company
  • Enjoys working in a fast paced environment
  • Excellent customer service attitude
  • Conscientious and ensures the success of the team and the wider business

McAfee is an Equal Employment Opportunity employer.  We celebrate diversity!

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Qualifications

This position is responsible for managing our Production Operations team, delivering protection content (DAT files) to our customers daily and safely. Key responsibilities of the team are building, testing and deploying this protection content. Operational excellence is required, as is the desire and skill to continue to increase the degree of automation, quality and safety of these processes and systems.

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