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Order Processing Support

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Bangalore, KA IN
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Job Description
  • About the Role:

  • Responsible for the ongoing maintenance of McAfee's customer database information

  • Primary Responsibilities:

  • Data Steward for WW Assets, Entitlements, and WW Customer Master
  • Review and analyze (Root Cause) data and provide input to the order operations teams to ensure accurate booking of orders for all Geos.
  • Data cleansing to ensure accurate records of McAfee Customers, Assets & Entitlements.
  • Maintain productivity and quality as per set standards.
  • Interact with WW CIM, Order Operations, Revenue, IT and Sales Support teams to identify areas of process improvements.
  • Work on issues, analyze the data and provide an update to management with suggestions.
  • Should be focused towards delivering projects on time.
  • Maintain up-to-date knowledge of McAfee’s products and processes
  • Participate in projects and resolve process inefficiencies

  • Experience & Qualifications:

  • Minimum of 2 years of work experience in a multi-national / IT organization in an operations role
  • Prior work experience in data operations, customer/ sales support would be preferred

  • Skills :

  • Strong operations background
  • Good communication skills: Fluency in English is a must
  • Advanced computer skills (Microsoft Office Products etc.). Prior experience in Siebel, SAP or similar business applications
  • Strong work ethic & organizational skills
  • Analytical and problem solving abilities
  • Prioritization, attention to detail and task management skills

  • Education:

  • Graduation in any discipline


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