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Cloud Production/System Engineer

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Cork, IE
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Job Category:
Information Technology
Job Description

Specific Responsibilities/Functions

  • You will work closely with global Engineering Teams and Operations colleagues to ensure service health
  • Design, implement, document and constantly improve tools, monitoring and automation to deploy and promote code across the different tiers of the software lifecycle
  • You will be part of a global operations team including event response and recovery efforts
  • Evaluate process effectiveness by tracking and reporting KPI metrics
  • You will act as a key interface with other internal teams and McAfee IT
  • Collaborate with stakeholders to identify constraints and solve problems rigorously
  • Collaborate with QA to ensure high quality of released software evangelize, promote and aid the transition to DevOps as a best practice to existing Engineering & Operations teams

Experience, Knowledge and Skills

  • Excellent verbal and written communication skills
  • Proven ability to work independently; deploying, testing and troubleshooting systems
  • Experience supporting high availability systems and scalable architectures
  • An experienced, versatile and creative engineer with system administrator level experience of Linux and Windows
  • Experience working with and supporting production-level services within public cloud environments
  • Strong production support background and experience of in-depth troubleshooting
  • Experience using Monitoring & Alerting tools
  • Basic Networking knowledge (Switches, VLANs, Firewalls, MPLS and Security) to assist Network team in troubleshooting
  • Significant experience of developing and maintaining relationships with a wide range of customers at all levels
  • Incident and Problem Management theories and practical experience


  • Awareness of ITIL best practices
  • An Agile environment through Scrum, or Kanban
  • Scripted provisioning using AWS CloudFormation
  • Big Data technologies E.g. HBase, Hadoop, MongoDB
  • Familiarity with Containerization and associated management tools (Docker, Kubernetes)
  • Cloud Computing experience / AWS
  • Automation/CI/CD experience : Jenkins, Puppet, Ansible
  • Experience with shell/scripting languages



Overview of the Team

With a global research footprint, McAfee provides the most comprehensive Global Threat Intelligence in the industry. Backed by a portfolio of more than 400 patents and a network of millions of sensors spanning the Internet, McAfee delivers unparalleled protection against both known and emerging security threats via a complete suite of products and solutions.
The Core Cloud Services Engineering Operations team are responsible for design, implementation and end to end operations of the Cloud Services that protect both McAfee’s Consumer and Enterprise Customers. The services provide continuous protection to our customers with a very strong focus on quality and an extendible services platform to internal partners & product teams.

Basic Function and Scope of the Position

• You will be part of a global team that is responsible for McAfee Cloud Services that enable protection at the endpoint products on a continuous basis.
• You will be responsible for supporting Cloud service measurement, monitoring, and reporting
• Improving overall operational quality through common practices and by working with engineering, QA, IaaS, and product DevOps teams
• You will be responsible for the supporting efforts that improve operational performance and availability of Intel Security Production environments
• You will be responsible for continuous measurement and high availability of the Production environments
• You will provide technical support for day to day operations of critical Cloud Services as part of an operational support rotation. This will require participation on our On-Call rotation
If you are passionate about running and continuously improving world class Cloud Platform Services, we are offering you a unique and great opportunity to build your career with us and gain experience working with high-performance Cloud systems.

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