Role & Responsibilities:
- Engineer should be specialized in enterprise gateway security products like IPS/IDS, Web Proxy, SIEM, e-Mail security, Network DLP etc.
- Troubleshoot Security product issues of high complexity by quickly isolating and resolving issues.
- Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions)
- 3-7 year of experience in Network Security domain.
- Strong customer-focus and problem-solving attitude.
- Ability to communicate technical information to non-technical personnel.
- Strong understanding of TCP/ IP, DNS, SMTP, HTTP/HTTPS, SSL.
- Knowledge on OS: Linux, Windows Server is mandatory.
- Knowledge on DB will be an added advantage.
- Working knowledge of handling network down situations - - this role will be handling S1/ S2 Service.
- Requests with limited supervision.
- Excellent verbal, written communication & Strong documentation skills.
- Ready to work on 24/7 support center.
Qualification: B.Tech/M.Tech, B.Sc/Diploma (Computer Science).
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