http://careers.mcafee.com/feeds/administrative-assistant-jobs/ Custom RSS Feed for administrative-assistant-jobs Tue, 21 May 2013 04:09:02 GMT en-us http://careers.mcafee.com/feeds/administrative-assistant-jobs/ 720 About the Role and Responsibilities

Location: Slough

Responsible for providing administrative support to 5 Regional Sales Directors and the Channel Director within the UK.

Key Responsibilities:

- Diary management and co-ordination
- Arranging travel and accommodation and expenses
- Preparing detailed schedules and agenda’s
- Assisting the Executive Assistant with organization of events when needed
- Answer and resolve ad hoc queries from corporate clients
- Organize team meetings
- Point of contract for Regional Director’s customers
- Provide support to new starters

Qualifications

- Experience of supporting a sales function is ideal
- Utilization of Microsoft technology is essential; to include MS Office & databases & PowerPoint
- Excellent presentation and communication skills both written and verbal
- Excellent customer focus, communication and interpersonal skills
- Remains calm under pressure
- Team player with a “can do attitude”
- Ability to manage Regional Directors expectations
- Resilient individual with the ability to work on own initiative with minimum supervision
- Excellent Attention to detail

The successful applicant will be subject to background checking. McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

J2W-LI-COC

Job: Administration
Primary Location: EMEA-GBR-BEK-Slough
Position Number: 883676
Schedule: Full-time

]]>Sat, 04 May 2013 00:00:00 GMThttp://careers.mcafee.com/job/Slough-Management-Assistant-Job-BEK/2581483/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Slough-Management-Assistant-Job-BEK/2581483/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Bogota, Colombia

About the Role

Intern will be providing administrative and logistic support to the Sales Engineering team

Key Responsibilities

- Provide support to the Sales Engineering team in all day-to-day activities.
- Assist in the creation of technical documents and proposals.
- Build a close working relationship with sales and technical colleagues within McAfee.
- Assist with ad-hoc projects as required to assist the Sales Engineering team.
- Assist manager in building a comprehensive training plan inclusive of MFE products, solutions and security industry certifications.

Qualifications

Required Experience/Skills & Education:

- In the last year of Systems Engineering, Electronic Engineering Computer Engineering or similar degree.
- Knowledge of communication networks, Web Services, Active Directory
- Excellent communication and presentation skills (verbal and written)
- Self-starter who is pro-active, creative, with lots of initiative and a positive, enthusiastic, can-do attitude
- Results-driven with strong goal-orientation
- Able to work full-time.
- Must have an intermediate to advanced level of communication in English

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: LTAM-COL-DIST-Bogotá
Position Number: 883477
Schedule: Full-time

Req Focus Type
Intern]]>Thu, 09 May 2013 03:00:00 GMThttp://careers.mcafee.com/job/Bogot%C3%A1-Intern%2C-Sales-Engineering-Team-Colombia-Job-DIST/2540923/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Bogot%C3%A1-Intern%2C-Sales-Engineering-Team-Colombia-Job-DIST/2540923/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Sao Paulo, Brazil

About the Role

Intern will be providing administrative and logistic support to the Sales Engineering team

Key Responsibilities

- Provide support to the Sales Engineering team in all day-to-day activities.
- Assist in the creation of technical documents and proposals.
- Build a close working relationship with sales and technical colleagues within McAfee.
- Assist with ad-hoc projects as required to assist the Sales Engineering team.
- Assist manager in building a comprehensive training plan inclusive of MFE products, solutions and security industry certifications.

Qualifications

Required Experience/Skills & Education:

- In the last year of Systems Engineering, Electronic Engineering Computer Engineering or similar degree.
- Knowledge of communication networks, Web Services, Active Directory
- Excellent communication and presentation skills (verbal and written)
- Self-starter who is pro-active, creative, with lots of initiative and a positive, enthusiastic, can-do attitude
- Results-driven with strong goal-orientation
- Able to work full-time.
- Must have an intermediate to advanced level of communication in English

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: LTAM-BRA-SP-São Paulo
Position Number: 878893
Schedule: Full-time

Req Focus Type
Intern]]>Thu, 09 May 2013 03:00:00 GMThttp://careers.mcafee.com/job/S%C3%A3o-Paulo-Intern%2C-Sales-Engineering-Brazil-Job-SP/2540924/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/S%C3%A3o-Paulo-Intern%2C-Sales-Engineering-Brazil-Job-SP/2540924/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Plano, TX

About the Role:


Assist the Global Field Marketing Managers with the following functions.

Key Responsibilities:

- Develop marketing assets for enablement programs
- Write internal and external communications to support enablement programs
- Build project plans
- Develop reports
- Program analysis

Qualifications

Required Experience/Skills & Education:

Bachelor or Masters in Business Administration
Proficient in Microsoft Word, Excel, and PowerPoint
Detail Oriented
Organized
Good Communication Skills

Preferred: Marketing Degree

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: NA-USA-TX-Plano
Position Number: 883661
Schedule: Full-time

Req Focus Type
Intern]]>Wed, 08 May 2013 00:00:00 GMThttp://careers.mcafee.com/job/Plano-Field-Marketing-Intern-Job-TX-75023/2588316/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Plano-Field-Marketing-Intern-Job-TX-75023/2588316/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Bogotá, Colombia

About the Role

Intern will be providing administrative and logistic support to the Sales team.

Key Responsibilities

- Provide support to the Sales team in all day-to-day activities.
- Assist in the creation sales reports are requested by manager.
- Build a close working relationship with sales and technical colleagues within McAfee.
- Assist with ad-hoc projects as required to assist the Sales team.
- Enter information accurately in sales reporting database to maintain accurate forecast and pipeline information.

Qualifications

Required Experience/Skills & Education:

- In the last year of Systems Engineering, Electronic Engineering Computer Engineering or similar degree.
- Advanced use of Excel and PowerPoint
- Excellent communication and presentation skills (verbal and written)
- Self-starter who is pro-active, creative, with lots of initiative and a positive, enthusiastic, can-do attitude
- Results-driven with strong goal-orientation
- Able to work full-time.
- Must have an intermediate to advanced level of communication in English

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: LTAM-COL-DIST-Bogotá
Position Number: 882591
Schedule: Full-time

Req Focus Type
Intern]]>Sat, 04 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Bogot%C3%A1-Intern-Sales-Colombia-Job-DIST/2334261/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Bogot%C3%A1-Intern-Sales-Colombia-Job-DIST/2334261/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:


The Financial Analyst’s primary responsibility will be a Business Partner role supporting the G&A Departments. FP&A is a dynamic department as in addition to the day to day roles/responsibilities, we are also involved in acquisitions and reporting requirements from our parent company, Intel.

Key Responsibilities:

-
Assist in the monthly expense forecast process and variance analysis

-
Assist in the monthly headcount reconciliation process and analysis

-
Assist in monthly or quarterly accrual processes

-
Assist in cost center creation and hierarchy maintenance

-
Assist in project cost tracking and analysis

-
Assist in purchase requisition and headcount requisition research and approval

Qualifications

Required Experience/Skills & Education:

-
At least Sophomore toward getting BA/BS in Finance, Accounting or other business major

-
Basic understanding of accounting principles

-
Basic understanding of Excel (e.g. macros, pivot tables, external data ranges)

-
Good problem solving and analytical skills with the desire to apply those skills in analyzing business problems

-
Proven ability to work effectively in a fast-paced, cross functional, and sometimes highly pressured environment

-
Good communication and interpersonal skills

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: NA-USA-CA-Santa Clara
Position Number: 883248
Schedule: Full-time

]]>Fri, 03 May 2013 03:00:00 GMThttp://careers.mcafee.com/job/Plano-Financial-Analyst-Intern-Job-TX-75023/2447683/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Plano-Financial-Analyst-Intern-Job-TX-75023/2447683/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

About the Role

The candidate will gain experience in:

· General HR Admin

· Employment contract generation

· HR Systems

· New Hire Set-ups

· Beneftis Admin

· Background Checks

· Reference Letters

Qualifications

JobBridge is a Government initiative designed to offer jobseekers who are on the Live Register and have been in receipt of Jobseekers Allowance/Benefit or signing on for credits for at least 3 months, the opportunity to enhance their current skills and develop new ones. The duration of individual internship positions will be from six months to a maximum of nine months.

The aim of the National Internship Scheme is to assist in breaking the cycle where jobseekers are unable to get a job without experience, either as new entrants to the labour market after education or training or as unemployed workers wishing to learn new skills. The scheme will also give people a real opportunity to gain valuable experience to bridge the gap between study and the beginning of their working lives.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!McAfee is an Equal Employment Opportunity employer. We celebrate diversity! Click here for full EEO statement.

Job: Administration
Primary Location: EMEA-IRL-MR-Cork
Position Number: 883428
Schedule: Full-time

]]>Sat, 18 May 2013 05:00:00 GMThttp://careers.mcafee.com/job/Cork-HR-Intern-Job-MR/2605325/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Cork-HR-Intern-Job-MR/2605325/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:


Assist the BtoC Direct Marketing team in executing e-mail marketing campaigns focusing on retention.

Key Responsibilities:

-
Expand lifecycle automated e-mail programs worldwide

-
Lead cross-functional teams to translate content and update HTML/TEXT files

-
Create tracking URL’s

-
Work closely with GEO leads for email creative/content approval

-
Set up and launch e-mails via StrongMail (Email Service Provider)

-
Track, analyze and communicate key metrics.

-
Provide miscellaneous support for direct marketing campaigns

Qualifications

Required Experience/Skills & Education:
-
Actively pursuing college degree; expect to earn degree in Business or Marketing

-
Motivated self-starter who takes initiative with minimal supervision

-
Highly organized and detail-oriented; ability to multi-task

-
Strong time and project management skills required to consistently meet deadlines

-
Basic to Intermediate skills in HTML and Excel a plus

-
Interest in email marketing

-
Team Player

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: NA-USA-CA-Santa Clara
Position Number: 883284
Schedule: Full-time

Req Focus Type
Intern]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Santa-Clara-Email-Marketing-Intern-Job-CA-95050/2471056/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Santa-Clara-Email-Marketing-Intern-Job-CA-95050/2471056/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Sao Paulo, Brazil

About the Role:


Assist on the planning and implementation of projects that support the assigned region with a focus on marketing. Interacts directly with his supervising Marketing Manager to identify new marketing opportunities, prepares regular marketing activity reports and responds to questions from the sales organization. Works individually or with a team in recommending action, scheduling and planning projects, estimating cost and managing projects to completion. The Marketing Intern will develop his skills in the areas of pricing, and tracking of marketing campaigns to evaluate results and provide recommendations for future marketing promotions.

Key Responsibilities:

- Assist with ongoing development of the marketing initiative. Conduct market research, develop marketing materials, and contribute to overall GTM strategy.
- Help partners promote McAfee products by handling regular requests for marketing materials including web/ email blast copy, banner design, webinar invitation copy and design, co-branded presentations, tradeshow flyers, and more.
- Compose, manage and implement necessary service communications (outages, maintenance, enhancements, etc.) distributed to both partners and internal teams .
- Assist in projects to improve overall sales/ marketing processes as assigned by management.

Qualifications

Required Experience/Skills & Education:

- Strong working knowledge of social media tools, including but not limited to Facebook, Twitter, LinkedIn and YouTube.
- Strong written and verbal communication skills
- Professional marketing qualification with an interest in continuous learning and development
- Assertive and tenacious with a high level of self motivation
- Strong result and goal orientation
- A team player with excellent interpersonal and client facing skills
- Advanced PC applications knowledge - MS Office, Adobe Creative Suite, CRM experience preferred
- BA/ BS in Marketing or related field
- Fluent in English required.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: LTAM-BRA-SP-São Paulo
Position Number: 881412
Schedule: Full-time

Req Focus Type
Intern]]>Tue, 07 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/S%C3%A3o-Paulo-Intern%2C-Marketing-Brazil-Job-SP/2535864/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/S%C3%A3o-Paulo-Intern%2C-Marketing-Brazil-Job-SP/2535864/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

McAfee believes that amazing things can be accomplished by diverse teams of talented individuals. Share your talents with us by joining the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector, and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier. As we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people.

Sales Engineer

Position Location:

Responsibilities

- Provide exemplary pre-sales technical expertise through technical and product presentations, product demonstrations, pilot implementations, beta program administration, consistent communication, and on-going technical consultation
- Provide technical escalation management within accounts.
- Play a pro-active "Technical Account Management" role within their target accounts including relationship and business development activities.
Work in conjunction with Sales, Marketing, and Product Managers, the Sales Engineer (SE) to be the technical bridge between our Sales Representatives and their pre-sales customers
- Take ownership of the prime technical relationship with our pre-sales customers to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone

Qualifications

- Must be a high-energy, self-motivated individual with outstanding professional, sales, and technical capabilities
- Must be comfortable contributing at all levels within targeted accounts
- Previous experience required in Information Technology with emphasis on managing a distributed environment supporting disparate systems and/or providing Pre-Sales support in an equivalent environment
- At least 3-6 years of related technical experience, installing, designing, managing, administering and supporting an enterprise network
- Expertise in the following disciplines: Network administration & management, Network performance monitoring & analysis, Help Desk/Desktop support solutions, Enterprise Anti Virus solutions or Network Security & Encryption solutions, Previous Sales/Systems Engineering experience is preferred

We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company paid Medical, Dental, and Vision coverage, Paid Time Off, paid Holidays, Stock Options, Flexible Spending Account, Educational Assistance Program, 401(k), ESPP and more! Please visit us @ www.mcafee.com or apply online @ http://www.mcafeecareers.com/

Job: Professional Services
Primary Location: EMEA-IRL-MR-Cork
Position Number: 876239
Schedule: Full-time

]]>Sun, 19 May 2013 07:59:00 GMThttp://careers.mcafee.com/job/Cork-Sales-Systems-Engineer-Fluent-in-Swedish%2C-Norwegian%2C-Danish-or-Finnish-Job-MR/1316549/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Cork-Sales-Systems-Engineer-Fluent-in-Swedish%2C-Norwegian%2C-Danish-or-Finnish-Job-MR/1316549/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Reston, VA

About the Role:


At McAfee, interns have an opportunity to be involved in many aspects of business development, implementation and program activities. As such, all interns share responsibilities for administrative tasks which keep the office running smoothly and ensure top quality program support. In a busy professional setting, candidates must be good team players, know how to prioritize tasks and manage their time well. The Fed IC Professional Services Intern will be part of a team working to work within the Professional Services organization to get a taste of McAfee culture as well as understand MFE products and services and assist in the deployment, configuration and troubleshooting of these products. The goal of this Intern training program is to establish a fundamental business foundation in these key areas:

-Personal Development

-Technology Training

-Team-based relationships including mentorship

As part of the personal development efforts within the program, the selected interns will achieve the following:

-Develop planning, organizational and time management skills.

-Increase knowledge of computer skills and technology.

-Learn campaign management and delivery.

-Develop team-based work competencies.

Key Responsibilities:

- Responsibilities under the program may include and are not limited to:
- Develop and maintain an existing test environment used for running McAfee products on Windows and Linux
- Automating collection, consolidation and presentation of results in the test environment, on multiple platforms
- Testing Intel and McAfee hardware, and McAfee products to determining their value in the Federal Intel environment and presenting the findings AND/OR suggesting changes to improve their performance.
- Perform various operational security duties such as vulnerability testing, security log monitoring, access request provisioning, enterprise change review, security systems maintenance
- Implement and support multiple security products being deployed. Assisting configuration, development and deployment of tools focused on Patch Management, Vulnerability Testing, SIEM, Database Activity Monitoring, Encryption, and others as required.

Qualifications

Required Experience/Skills & Education:

Candidates should be working towards a Bachelor's Degree in Computer Science or Engineering. Prior experience through internships is a plus. Ideal candidate will have the ability to work independently

REQUIRED QUALIFICATIONS:

- Experience working in information security environment:

- Experience with both Microsoft Windows and various UNIX operating systems

- Familiarity with vulnerability and patch management for Windows and UNIX operating systems

- Familiarity with databases including Microsoft SQL server, Oracle and Access databases

- Willingness to develop skills in system administration tasks for McAfee ePO server, and other McAfee security products

- Strong presentation and verbal communication skills

- Superior detailed writing skills

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: NA-USA-VA-Reston
Position Number: 883631
Schedule: Full-time

Req Focus Type
Intern]]>Fri, 26 Apr 2013 00:00:00 GMThttp://careers.mcafee.com/job/Reston-Professional-Services-Intern-Job-VA-20190/2569691/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Reston-Professional-Services-Intern-Job-VA-20190/2569691/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Job Title Localisation Co-ordinator

Duration 9 month contract

Reports To Program Manager

Location Cork

Date 2013

Job Description

Localisation is a process that enables companies to adapt products or services to the local regional market. The Localisation Co-ordinator will work as part of a team in McAfee and with multiple 3rd party suppliers to deliver localized material to the project teams within McAfee. The Localisation Co-ordinator will help scope, schedule and track projects with the 3rd party suppliers and also help with monitoring supplier performance. He/She will ensure successful processing of all translation requests and that the delivery of translated material is accurate and has been validated to comply with quality guidelines. He/She will help to ensure that the translated material is delivered back to project teams to budget and timescale. This is a hands-on role and a great opportunity to gain exposure to the following areas within the localisation industry:

· Project Management - scoping, schedules, risk management, project execution, reporting

· Translation Tools and technologies

· Technical knowledge of Help and Documentation systems

· Terminology Management

· Quality Assurance

· Understanding of the localisation process and foreign customs and conventions.

Qualifications

JobBridge is a Government initiative designed to offer jobseekers who are on the Live Register and have been in receipt of Jobseekers Allowance/Benefit or signing on for credits for at least 3 months, the opportunity to enhance their current skills and develop new ones. The duration of individual internship positions will be from six months to a maximum of nine months.

The aim of the National Internship Scheme is to assist in breaking the cycle where jobseekers are unable to get a job without experience, either as new entrants to the labour market after education or training or as unemployed workers wishing to learn new skills. The scheme will also give people a real opportunity to gain valuable experience to bridge the gap between study and the beginning of their working lives.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

Securing Your Digital World^TM McAfee believes that amazing things can be accomplished by diverse teams of talented individuals. Share your talents with us in the dynamic security industry and experience the meaningful, interesting work that is waiting for you.

The successful applicant will be subject to background checking. McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: EMEA-IRL-MR-Cork
Position Number: 883633
Schedule: Full-time

]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.mcafee.com/job/Cork-Localisation-Coordinator-Job-Bridge-Job-MR/2574918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Cork-Localisation-Coordinator-Job-Bridge-Job-MR/2574918/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:


The Partner Marketing Intern would be responsible for executing and implementing various initiatives/programs in support of the worldwide Partner Marketing Manager.

Gather requirements, submit marketing requirement documents (MRD) and monitor implementation for marketing campaigns

Key Responsibilities:

-
Initiate and compile competitive marketing analysis

-
Implement Adobe Test & Target campaigns and manage the ongoing analysis of the campaigns

-
Coordinate campaigns and newsletters for partner facing communications

-
Launch and manage ongoing internal best practice newsletters

-
Support marketing managers to test and approve email campaigns

-
Develop & maintain partner specific quarterly calendars of marketing activity

-
Develop supporting presentation materials as needed

-
Proof reading and/or copy editing campaign materials

-
Coordinate and project manage the development of creative/campaigns

-
Assisting in various online marketing projects as needed

Qualifications

Required Experience/Skills & Education:

- Highly organized and detail oriented with the ability to multitask
- Enthusiastic and passionate about learning about web/online marketing
- Has a can-do attitude and not afraid of offering up unique approaches to problem solving
- Exceptional verbal and written communication skills
- Able to work independently as well as within a team
- Strong analytical skills; able to dive into the numbers and extremely comfortable with excel (i.e. pivot tables et al) to quickly/efficiently analyze data
- CSS, HTML & Adobe Photoshop preferred; able to make edits to HTML code when necessary is a plus
- Database and segmentation of target markets experience a plus
- 1-3 years marketing experience with direct online marketing
- Foreign languages are a strong asset as our website is published in 20+ languages
- Preferred:

- Knowledge/Experience in offline or online marketing techniques

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!
Click here for full EEO statement.

Job: Administration
Primary Location: NA-USA-CA-Santa Clara
Position Number: 878585
Schedule: Full-time

Req Focus Type
Intern]]>Sat, 04 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Santa-Clara-Partner-Marketing-Analyst-Intern-Job-CA-95050/1043733/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Santa-Clara-Partner-Marketing-Analyst-Intern-Job-CA-95050/1043733/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Santa Clara

About the Role:


Execute, track, and analyze e-mail marketing campaigns. Document workflows and create guides for various marketing tools such as Strongmail (e-mail service provider) and Omniture (web analytics). Work side-by-side with Marketing Operations team to increase efficiency across different tasks.

Key Responsibilities:

-
Upload, cross-check and execute email campaigns within our email tool

-
Create offers for tracking purposes

-
Upload images for campaign layouts

-
Set-up online testing campaigns for the website

-
Document and organize current projects for the website

-
Write MRD’s (marketing requirements document) for ad-hoc requests

-
Analyze data collected to make strategic recommendations

-
Assist in various online marketing projects as needed

Qualifications

Required Experience/Skills & Education:
-
Actively pursuing a college degree; expect to earn degree in Business, Operations or Marketing

-
Motivated self-starter who takes initiative with minimal supervision

-
Highly organized and detail-oriented; ability to multi-task

-
Interest in email marketing and analytics

-
Team Player

-
Preferred:

-
Basic to Intermediate skills in HTML and Excel

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Administration
Primary Location: NA-USA-CA-Santa Clara
Position Number: 883286
Schedule: Full-time

Req Focus Type
Intern]]>Fri, 26 Apr 2013 03:00:00 GMThttp://careers.mcafee.com/job/Santa-Clara-Minh-Nguyen-Need-JD-Job-CA-95050/2454304/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Santa-Clara-Minh-Nguyen-Need-JD-Job-CA-95050/2454304/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: McAfee India Center, Bangalore

About the Role:


Tier III Technical Support Engineers are responsible for driving overall product quality and customer satisfaction as the liaison between McAfee’s customers and the engineering department by attending the various Core Team functional meetings that are essential to the product development lifecycle.

Key Responsibilities:

Ensure the engineering department is made aware of product defects discovered post-release; escalated and severe customer issues that require engineering’s attention; customer’s requests for new software features and functionality; and the overall trends in what changes / improvements to the product will enhance the customer’s experience. Responsible for obtaining from the engineering department and disseminating through the support teams or to the customer the following: defect fixes, Hot Fixes, product patches, case status reports, status updates on future product version(s), and various forms of product related documentation.

Responsible for subject matter expertise by extensive product use and training; diligent involvement throughout the product’s development process; developing and documenting product issue resolutions; review of technical documents for accuracy; developing and delivering product and process training; and ongoing education and certification in industry related disciplines. Accountable as a definitive technical resource to customers and various teams within the support department through: managing the customer issue escalation process; resolving customer issues; providing viable workaround solutions; acting as an all hours point of contact to other tiers and teams within the company; assisting other support engineers with customer issues; and documenting solution processes.

Responsible for product specific customer support data analysis and then issuing weekly reports spotlighting: top call generators; recommendations for improving support practices; essential product support documentation requirements; customer needs assessment; emerging engineering concerns; and support process or data integrity concerns. Responsible for writing at an advanced and technical level and according to McAfee style guidelines the various reports, product documents, support articles, white papers, training curricula, and operating procedures as required by the position’s other duties. Responsible for attending the various team, department, and company wide meetings as directed by management.

- KNOWLEDGE: Having wide-range experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways
- COMMUNICATION: Advanced communication and interpersonal skills. Demonstrates strong leadership teambuilding ability.
- JOB COMPLEXITY: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.
- SUPERVISION: Determines methods and procedures on new assignments and is a self-starter..

Qualifications

- Typically requires a minimum of 8 years of related experience. In some companies, the requirement will be less. At this level, graduate coursework may be desirable.
- The person has to have good knowledge of IPS technology and Microsoft internals like MCSE CISSP CISA Security.
- Mail administration
- Network Security
- Network Security, Windows, TCP/IP, Network protocols, Email and We Administration

Qualifications:

- Bachelor’s Degree or Diploma in Computer Science

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

J2W-MON

Job: Technical Support
Primary Location: MIC-India MIC-Karnataka MIC-Bangalore BEC MIC
Position Number: 863943
Schedule: Full-time

]]>Fri, 26 Apr 2013 03:00:00 GMThttp://careers.mcafee.com/job/Bangalore-Tier-3-Technical-Support-Engineer-Job/2454308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Bangalore-Tier-3-Technical-Support-Engineer-Job/2454308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:


McAfee is seeking a Corporate Counsel to provide legal support to McAfee’s Consumer business and product operations in the US and Canada. The position may be located in McAfee’s Santa Clara, CA or Plano, TX offices.

Key Responsibilities:

-
Structuring, negotiating and drafting business and commercial transactions (ranging from standard contracts to online terms to complex, high-dollar-value transactions).

-
Providing day-to-day legal advice on a variety of complex and strategic matters, including departmental and company-wide policies and procedures, product development, intellectual property, marketing, sales, licensing models, and other topics.

-
Interpreting and assisting on the administration and resolution of legal issues that arise in existing commercial relationships with customers and end users

-
Assisting in developing contract policy, process and templates enabling compliance with contractual obligations, where appropriate

-
Communicating and advising on the adherence to current/new laws or policies as required. Developing and presenting relevant training materials

-
Communicating and advising on potential risks and reducing company exposure

-
Playing a proactive business partner role and building a trusted advisor relationship

Qualifications

Required Experience/Skills & Education:

- Minimum 3-6 years of transactional experience with a major law firm and/or internet, or technology company.
- Expertise and substantive knowledge on drafting and negotiating commercial transactions with ISPs, OEMs and other high-tech companies.
- Broad knowledge of laws related to consumer/retail sales, e-commerce, advertising, promotions, commercial matters, intellectual property and business to consumer products and services.
- Superior business judgment, ability to work with cross-functional teams to identify legal issues and risks associated with new product initiatives and launches.
- Superior writing, analytical, negotiating and communication skills, including experience dealing with senior management.
- Ability to quickly understand the big picture and how this affects the way in which business is done.
- Ability to handle confidential information and material with the highest degree of discretion and professional responsibility
- Demonstrated track record of outstanding achievement and accomplishment.
- Excellent strategic, organizational and presentation skills.
- Project management experience.
- Ability to work under pressure, handle multiple competing priorities and provide practical legal advice.
- Ability to develop strong relationships with internal business units as well as with senior management.
- Ability to exercise independent informed and considered judgment with minimal supervision.
- J.D. degree with superior academic credentials.
- US Bar admission, as well as, membership in good standing required.
- This position will be based in Santa Clara, CA.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Legal
Primary Location: NA-USA-CA-Santa Clara
Position Number: 862980
Schedule: Full-time

]]>Mon, 06 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Santa-Clara-Senior-Corporate-Counsel-Job-CA-95050/1135984/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Santa-Clara-Senior-Corporate-Counsel-Job-CA-95050/1135984/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Reston, VA

About the Role:


A Support Account Manager will foster strong relationships between McAfee and its customer and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for McAfee products across all levels of an organization. The SAM is a resource, dedicated to the needs of several customers. They serve as a customer advocate to support the proper functioning of McAfee products deployed throughout the organization. They coordinate the McAfee team and resources needed to resolve issues that prevent the proper operation of products in production. With a goal to support continued renewals and product purchases, they will think strategically and recognize opportunities for revenue generation and competitive displacement, and share that information with their sales team.

Key Responsibilities:

- Manage our customers' technical support requests to ensure efficient resolution of issues by collaborating with Product Specialists, Tier III, Development and Support Management
- Leverage and involve any or all resources as required according to the severity of the customer's issues
- Ensure our compliance with Service Level Agreements as contractually documented for both Platinum and Gold Select Customers. These SLA's include, but are not limited to, customer status updates, issue escalation and the responsiveness of Product Specialists
- Serve as an advocate on behalf of our customers for issues requiring code fixes, patches or feature requests
- Follow all documented processes to ensure visibility of the customer's issue or request within the organization.
- Assist in maintaining efficient and effective communication between our customers and the Product Specialists
- Responsible for all proactive communications regarding product and program information, supportability issues, and strategic product plans
- Provide Platinum Support Customers with monthly/quarterly Executive Summaries and host a conference call for the customer and McAfee virtual team to discuss past or current support issues
- Make onsite visits to Platinum Customers as defined in the Platinum Handbook. These visits will be forecasted and planned in advance utilizing the Customer Site Visit Manager website
- Perform onsite Protection Analysis for the customer and make recommendations as to improvements for efficiency and supportability

Qualifications

Required Experience/Skills & Education:

- Must have documented experience on resume detailing work experience supporting McAfee products
- Minimum five years applicable experience in relationship/customer management in a technical environment with named or dedicated accounts.
- Experience in management of technical projects requiring coordination of various resources for successful outcome
- Strong knowledge of security hardware, software, and management platform with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired
- Associates or Bachelors Degree, especially in computer science or a related field, is desired
- Professional organization certifications in computing fields are highly desirable
- Excellent written and verbal communication skills
- Strong personal interaction, presentation and telephone interaction skills at the business professional services level
- Strong personal computing skills in Windows 2000/XP and Windows Server 2003
- Ability to multitask and prioritize job requirements in a dynamic environment.
- Strong knowledge of the McAfee Security product line
- CompTIA Security and/or CISSP Certification preferred and possibly required for continued employment

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement

Job: Sales Support
Primary Location: NA-USA-VA-Reston
Position Number: 858289
Schedule: Full-time

]]>Tue, 07 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Reston-Platinum-Support-Account-Manager-Job-VA-20190/961588/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Reston-Platinum-Support-Account-Manager-Job-VA-20190/961588/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Herndon, VA

About the Role:


As a "Trusted Advisor", a Resident Support Account Manager will foster strong relationships between McAfee and its customer and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for McAfee products across all levels of an organization. The RSAM will be an on-site McAfee resource, dedicated to the needs of one customer. They serve as a customer advocate to support the proper functioning of McAfee products deployed throughout the organization. They coordinate the McAfee team and resources needed to resolve issues that prevent the proper operation of products in production. With a goal to support continued renewals and product purchases, they will think strategically and recognize opportunities for revenue generation and competitive displacement, and share that information with their Sales team.

Key Responsibilities:

- Customer Advocacy

- Monitor and manage each of their customers' issues daily with emphasis on progressing cases towards resolution and having the appropriate resources involved

- Collaborate, communicate and coordinate with customers, Product Specialists, Tier III, Development and Management as required to ensure customers' satisfaction

- Provide weekly status update summary to the customer for all of their current open issues and copy the customer's sales representative on those updates

- Represent customers' interest when they need a patch, hotfix or FMR at all levels within our organization

- Provide customer with proactive communication regarding program information, supportability issues and strategic product plans.

- Help identify, recommend, and implement improvements in existing processes and procedures related to the proper functioning of McAfee products.

- Business Advocacy

- Provide information to update the Customer Hotlist / Watchlist entries weekly or as status changes

- Ensure internal and customer service level agreements are met for all issues

- Assist in maintaining effective and efficient communication between customers, sales, McAfee management, and Product Specialists

- Provide customers with monthly and quarterly Executive Summary Reports and host conference calls as needed for the customer and McAfee virtual team to discuss past or current issues. Work with the customer during these sessions to establish customer agreement with severity and impact assigned to issues.

- Communicate customer's case escalations after theses sessions to management so they can be presented to Tier III for inclusion on escalations to development

- Maintain personal technical competency level of McAfee products deployed suitable to clearly understand customer issues and to facilitate effective resolution

- Work with the customer and provide product reports as required.

- Review product configuration and advise on best practices when required

Qualifications

Required Skills/Experience & Education:

- Must Have Experience Supporting McAfee Product Line
- Minimum five years applicable experience, of those three years must be experience in relationship or customer management in a technical environment with named or dedicated accounts
- Experience in management of technical projects requiring coordination of various resources for successful outcome
- Strong working knowledge of the McAfee Security product line
- Bachelors Degree from an accredited institution, especially in computer science, mathematics, or a related field, is required
- CompTIA Security, CISSP, PMP, and/or CISM Certification preferred and possibly required for continued employment
- Excellent written and verbal communication skills
- Strong personal interaction, presentation and telephone interaction skills at the business professional services level
- Strong personal computing skills in Windows 2000/XP and Windows Server 2003
- Ability to multitask and prioritize job requirements in a dynamic environment
- Ability to obtain and maintain a government security clearance may be required
- Preferred: Strong knowledge of data security hardware, software, and management platforms with an understanding and emphasis on installation, troubleshooting, upgrading, integration, and maintenance of client/server operations

Securing Your Digital World^TM McAfee believes that amazing things can be accomplished by diverse teams of talented individuals. Share your talents with us in the dynamic security industry and experience the meaningful, interesting work that is waiting for you.

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Sales Support
Primary Location: NA-USA-VA-Reston
Position Number: 882819
Schedule: Full-time

]]>Sat, 18 May 2013 05:31:00 GMThttp://careers.mcafee.com/job/Reston-Resident-Support-Account-Manager-Job-VA-20190/2369308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Reston-Resident-Support-Account-Manager-Job-VA-20190/2369308/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Sao Paulo, Brazil

About the Role:


McAfee proactively secures systems and networks from known and as yet undiscovered threats worldwide. Home users, businesses, service providers, government agencies, and our partners all trust our unmatched security expertise and have confidence in our comprehensive and proven solutions to effectively block attacks and prevent disruptions.

Key Responsibilities:

- The Support Account Manager will manage our customers’ technical support requests to ensure efficient resolution of issues by collaborating with Product Specialists, Tier III, Development and Support Management. The Support Account Manager will leverage and involve any or all resources as required according to the severity of the customer’s issues.
- The Support Account Manager will ensure our compliance with Service Level Agreements as contractually documented for both Platinum and Gold Select Customers. These SLA’s include, but are not limited to, customer status updates, issue escalation and the responsiveness of Product Specialists.
- The Support Account Manager will serve as an advocate on behalf of our customers for issues requiring code fixes, patches or feature requests. The Support Account Manager will follow all documented processes to ensure visibility of the customer’s issue or request within the organization.
- The Support Account Manager will assist in maintaining efficient and effective communication between our customers and the Product Specialists. The Support Account Manager will be responsible for all proactive communications regarding product and program information, supportability issues, and strategic product plans.
- The Support Account Manager will provide Platinum Support Customers with monthly/quarterly Executive Summaries and host a conference call for the customer and McAfee virtual team to discuss past or current support issues.
- The Support Account Manager will make onsite visits to Platinum Customers as defined in the Platinum Handbook. These visits will be forecasted and planned in advance utilizing the Customer Site Visit Manager website.
- The Support Account Manager is principally responsible for the customer’s satisfaction with our support offerings with an emphasis on issue resolution and continued product usage.
- The Support Account Manager will maintain a working knowledge of our currently supported products and technologies, their integration and methods of support delivery, product support lifecycles, and product security risks and remediation.
- The Support Account Manager will build and maintain relationships with other McAfee groups such as Sales, Solution Services and Sales Engineering to facilitate customer business intelligence such as opportunities or areas for improvement.
- The Support Account Manager will perform onsite Protection Analysis for the customer and make recommendations as to improvements for efficiency and supportability.

Qualifications

Required Experience/Skills & Education:

- Minimum five years applicable experience in relationship/customer management in a technical environment with named or dedicated accounts. Experience in management of technical projects requiring coordination of various resources for successful outcome.
- Strong knowledge of security hardware, software, and management platform with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired.
- Associates or Bachelors Degree, especially in computer science or a related field, is desired.
- Professional organization certifications in computing fields are highly desirable.
- Equivalent technical work experience, validated through references, is considered as relevant as certifications.
- Excellent written and verbal communication skills.
- Strong personal interaction, presentation and telephone interaction skills at the business professional services level.
- Strong personal computing skills in Windows 2000/XP and Windows Server 2003.
- Ability to multitask and prioritize job requirements in a dynamic environment.
- Strong knowledge of the McAfee Security product line.
- CompTIA Security and/or CISSP Certification preferred and possibly required for continued employment.
- Fluent in English (required).

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Sales Support
Primary Location: LTAM-BRA-SP-São Paulo
Position Number: 851944
Schedule: Full-time

]]>Thu, 09 May 2013 03:00:00 GMThttp://careers.mcafee.com/job/S%C3%A3o-Paulo-Technical-Support-Account-Manager-Brazil-Job-SP/2540926/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/S%C3%A3o-Paulo-Technical-Support-Account-Manager-Brazil-Job-SP/2540926/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Manhattan, NY

About the Role:


McAfee® is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier. But as we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people.

Key Responsibilities:

- Manage our customers' technical support requests to ensure efficient resolution of issues by collaborating with Product Specialists, Tier III, Development and Support Management
- Leverage and involve any or all resources as required according to the severity of the customer's issues
- Ensure our compliance with Service Level Agreements as contractually documented for both Platinum and Gold Select Customers. These SLA's include, but are not limited to, customer status updates, issue escalation and the responsiveness of Product Specialists
- Serve as an advocate on behalf of our customers for issues requiring code fixes, patches or feature requests
- Follow all documented processes to ensure visibility of the customer's issue or request within the organization
- Assist in maintaining efficient and effective communication between our customers and the Product Specialists
- Responsible for all proactive communications regarding product and program information, supportability issues, and strategic product plans
- Provide Platinum Support Customers with monthly/quarterly Executive Summaries and host a conference call for the customer and McAfee virtual team to discuss past or current support issues
- Make onsite visits to Platinum Customers as defined in the Platinum Handbook. These visits will be forecasted and planned in advance utilizing the Customer Site Visit Manager website
- Perform onsite Protection Analysis for the customer and make recommendations as to improvements for efficiency and supportability

Qualifications

Required Experience/Skills & Education:

- Have documented experience on resume detailing work experience supporting McAfee products
- Minimum five years applicable experience in relationship/customer management in a technical environment with named or dedicated accounts
- Experience in management of technical projects requiring coordination of various resources for successful outcome
- Strong knowledge of security hardware, software, and management platform with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations is desired
- Associates or Bachelors Degree, especially in computer science or a related field, is desired
- Professional organization certifications in computing fields are highly desirable
- Excellent written and verbal communication skills
- Strong personal interaction, presentation and telephone interaction skills at the business professional services level
- Strong personal computing skills in Windows 2000/XP and Windows Server 2003
- Ability to multitask and prioritize job requirements in a dynamic environment.
- Strong knowledge of the McAfee Security product line
- CompTIA Security and/or CISSP Certification preferred and possibly required for continued employment

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Sales Support
Primary Location: NA-USA-NY-Manhattan
Position Number: 877521
Schedule: Full-time

]]>Wed, 01 May 2013 00:00:00 GMThttp://careers.mcafee.com/job/Manhattan-Support-Account-Manager-%28SAM%29-Job-NY-10001/2577035/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Manhattan-Support-Account-Manager-%28SAM%29-Job-NY-10001/2577035/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS