http://careers.mcafee.com/feeds/siebel-jobs-in-singapore/ Custom RSS Feed for siebel-jobs-in-singapore Sat, 25 May 2013 11:57:42 GMT en-us http://careers.mcafee.com/feeds/siebel-jobs-in-singapore/ 720 About the Role and Responsibilities

Job Location: McAfee India Center, Bangalore

About the Role:


The CRM environment in McAfee is a complex installation comprising of Siebel 8.1.1.x applications (hosted within McAfee Premises) integrated with a CRM On-Demand system (hosted by Oracle) through Fusion middleware. This Position within the IT Operations organization is

responsible for leading the Team in multiple CRM On-Premise, CRM On-Demand environments and related integrations. This position is expected to provide significant contributions in improving System performance and CRM Get Healthy initiatives working with other IT partners.

Additionally, the role requires working on strategic projects with IT partners and other systems groups providing technical services on a wide range within Oracle CRM and related systems and technologies.

Essential Job Functions:

- Must have good communication skills.

- Must be a team player with leadership skills.

- Must have a deep technical and functional understanding on Siebel 8 Data Model and Out of the Box modules.

- Must understand Siebel architecture and framework capabilities including understanding Gateway Server, Enterprise Server, Siebel Server, Siebel Components, EAI, Web Services

- Must have experience with HA (High Availability) Siebel implementations through clusters, Hardware and Software Load Balancers.

- Must have prior experience in designing and optimizing Siebel environments for performance improvements, failover and scalability

- Must have extensive experience with installing, configuring and administering Siebel applications

- Must have strong research and trouble shooting skills in Siebel CRM.

Qualifications

Good to have extensive experience and knowledge with performance tuning of Siebel implementations

- Good to have strong understanding of Siebel Object Managers, eMail response, Assignment Manager and Workflows.

- Good to have complex SQL writing experience and high level Database Administration skills in Oracle and/or DB2 Databases.

- Good to have knowledge and experience with integrating to third party security frameworks such as Active Directory, SUN One LDAP

- Good to have knowledge of Integrating Siebel CRM to CRM OD through Fusion.

- Must work with the team in resolving production issues and co-ordinate support activities with other technology partners

- Participate in Siebel On-call rotation and occasional after hours support

- As requested/necessary, support weekend change windows

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Job: IT Applications
Primary Location: MIC-India MIC-Karnataka MIC-Bangalore BEC MIC
Position Number: 865979
Schedule: Full-time

]]>Wed, 08 May 2013 00:00:00 GMThttp://careers.mcafee.com/job/Bangalore-Lead-CRM-Administrator-Job/2588320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Bangalore-Lead-CRM-Administrator-Job/2588320/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: McAfee India Center, Bangalore

About the Role:


The report writer develops, maintains and distributes reports that support global Sales, Channels and other teams in McAfee, utilizing several reporting platforms. Will work with cross-functional teams consisting of IT, Operations, Sales, Sales Operations, Channel, Channel Operations, Business Analysts, and Business Subject Matter Experts.

Key Responsibilities:

- Act as point-of-contact for enterprise customers of McAfee Inc.
- Handle real-time voice-calls and chats with technical queries.
- Handle email queries and respond in a timely-manner.
- Be able to achieve broad understanding of over 30 products of McAfee and gain expertise in at least 2 products.
- Attempt to provide resolutions on the first interaction with customers.
- Handle multiple cases at the same time with varying degrees of severity.
- Work in a team with assorted expertise.
- Update customers on progress of their cases on a regular-basis.
- Leverage team members' expertise to deliver resolutions to customers in a timely-manner.

Qualifications

- Must be able to successfully utilize technical tools such as Excel, Access, OBI, SQL and others for heavy data analysis
- Knowledge of technologies such as Siebel CRM and Siebel On Demand. SaaS CRM knowledge a plus.
- Demonstrated ability in understanding business processes and translating into meaningful reports
- Must be process-driven and organized
- Excellent time management skills in order to juggle multiple requests
- Excellent interpersonal and communication skills
- Strong presentation skills
- College graduate with at least 2 years experience

Educational Criteria:

- Bachelor’s Degree

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

J2W-MON

Job: Product Marketing
Primary Location: MIC-India MIC-Karnataka MIC-Bangalore BEC MIC
Position Number: 882569
Schedule: Full-time

]]>Sun, 28 Apr 2013 03:00:00 GMThttp://careers.mcafee.com/job/Bangalore-Analyst-Job/2319783/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Bangalore-Analyst-Job/2319783/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Plano, TX

About the Role:


Member of the IT Global Operations Center (GOC) team responsible for ensuring committed business services availability and performance through effective monitoring, event management, incident management, and performance management. Provides support services to various teams throughout McAfee within and outside of IT operations.

Key Responsibilities:

- Monitor, maintain and remediate business services, enterprise applications
- Event management – Interpret alerts received via monitoring tools, troubleshoot and take necessary remedial actions
- Incident Management – Resolve incidents; escalate to other IT teams and vendors. Co-ordinate incidents to resolution
- Manage the day to day configuration of Move, Add, Change, Delete of infrastructure and applications monitoring changes to keep up with the onboarding of legacy and new infrastructure and applications into GOC and monitoring tools and services
- Problem Management – Identify problems proactively and provide inputs to Problem Management for problem resolution
- Batch Operations – Monitoring batch jobs like backup, restore, data load etc.
- Reporting – Generate various technical and management reports using reporting capabilities of monitoring tools
- Continuous interaction with IT Service desk and technical Management teams during major incidents
- Lead the team by being self-driven to drive improvement throughout the GOC operational processes
- Develop and integrate desktop instructions with the service desk that the entire GOC team will follow
- Relationship management – be considered a business partner both individually and GOC to all groups that interact with the GOC

Qualifications

Required Experience/Skills & Education:

- HP enterprise monitoring tool experience in HP SiteScope, HP Operations Manager, HP Business Service Manager, HP OMI, HP Operations Orchestrator, HP NNMI, HP Network Automation, RUM, HP BPM. HP preferred - equivalent suites are acceptable
- Experience in Scripting in UNIX and Windows to drive automation in conjunction with HP Operational Orchestrator
- Engineering Graduate with 6 to 8 years of experience in Operations Center/ Network Operations Center environment
- Hands-on experience in supporting at least one multi-tier Enterprise Applications – Siebel, SAP, Oracle CRM, Oracle Business intelligence in Linux and MS Windows environments
- Strong knowledge of each tier of applications – Application, Middleware, Database
- Strong troubleshooting skills of multi-tier applications
- Experience in supporting multi-tier e-commerce Web applications
- Experience in working with GUI interface with F5 load balancers
- Experience crossing boundaries in application development, support, and all aspects of infrastructure to improve operations and MTTR of incidents
- Strong knowledge of ITIL processes, especially event management, incident management. ITIL v3 Foundation certification would be plus
- Excellent verbal and written communication skills
- Experience in working in 24/7 support environment
- Ability to multi-task, tasks prioritization
- Ability to work independently with minimal supervision

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: IT Operations
Primary Location: NA-USA-TX-Plano
Position Number: 882913
Schedule: Full-time

]]>Sat, 27 Apr 2013 03:00:00 GMThttp://careers.mcafee.com/job/Plano-Application-Support-Engineer-Job-TX-75023/2405027/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Plano-Application-Support-Engineer-Job-TX-75023/2405027/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Santa Clara, CA

About the Role:


The Sr. Analyst will play a role in helping optimize channel business performance and marketing spend across multiple programs, product offerings and customer segments. Sr. Analyst will focus on supporting multiple teams within Sales and Marketing and must be committed to producing high quality deliverables, possess the ability to handle multiple projects and, communicate effectively within all levels of the organization. This position reports directly into the Director, WW Channel & Marketing Finance. This team is responsible for Channel Sales and Marketing Finance operations and support globally.

Key Responsibilities:

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Drive the optimization of channel sales and marketing efforts via data analysis and decision support.

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Support annual planning processes on bookings, expenses and sales compensation plans.

-
Develop financial models to measure the cost and impact of new program and business models.

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Track and report on program performance and provide management with recommendations on changes or enhancements to optimize results.

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Drive the analysis of new product sales, top deals, key wins and other ad hoc reporting.

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Support and operationalize the reporting of key performance indicators.

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Various special projects utilizing finance expertise

Qualifications

Required Experience/Skills & Education:

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BA/BS in Accounting, Finance or other business major

-
5+ years of financial analyst experience

-
Advanced understanding of Excel (e.g. macros, pivot tables, external data ranges) required; understanding of MS Access, SQL, and relational databases a plus

-
Advanced PowerPoint skills

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Comfortable with Outlook, Word, Windows XP or later

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Excellent analytical and financial modeling skills preferably from experience including data manipulation and statistical analysis

-
Strong problem solving and analytical skills with the desire to apply those skills in analyzing complex business problems

-
Proven ability to work effectively in a fast-paced, cross functional, and sometimes highly pressured environment

-
Ability to thrive under tight deadlines and high-pressure situations

-
Preferred: MBA; Software company experience; Prior experience with SAP (FI, BW, HTCM, SD) Hyperion, Essbase, SQL, Oracle CRM (Siebel)

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Finance
Primary Location: NA-USA-CA-Santa Clara
Position Number: 882496
Schedule: Full-time

]]>Mon, 13 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Santa-Clara-Sr_-Financial-Analyst-Job-CA-95050/2266178/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Santa-Clara-Sr_-Financial-Analyst-Job-CA-95050/2266178/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location: Plano, Texas

McAfee believes that amazing things can be accomplished by diverse teams of talented individuals. Share your talents with us by joining the world’s largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that help secure systems, networks, and mobile devices around the world, allowing users to safely connect to the Internet, browse, and shop the web more securely. Backed by its unrivaled global threat intelligence, McAfee creates innovative products that empower home users, businesses, the public sector, and service providers by enabling them to prove compliance with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security.

Description

The Key Deal Alignment position is part a Global team initiative responsible for the review, coordination and approval of non-standard Sales quotes including some high-end business segments of Mid-Market and Corporate/Enterprise. The Key Deal Alignment role is a significant senior position within the Quote Operations Organization reporting into the Quoting Operations Manager. This group of individuals will monitor the quotes queue and be responsible for quote approval as well as focusing on relationship building with the Sales team within their assigned region/business segment. Assessment of quotes in order to maximize upfront revenue while ensuring that quotes comply with the key company guidelines of Revenue, Technical Support, Licensing and Pricing are primary elements of this role.

Key Responsibilities:

- Strategically support a specific region/business segment of the Sales Organization in the review and approval of quotes, ensuring they are structured effectively to be approved in line with corporate policies and guidelines.
- Interact closely with the Key Deal Manager and Revenue Accounting team to support key quarter close activities, such as contract reviews, and reporting requirements while maximizing revenue.
- Proactively work with the Sales team in the supported region to resolve any queries or issues in a timely manner, providing alternative courses of action where possible when submitted quotes cannot be progressed. This includes the negotiation of discount rates to ensure the revenue position of the company is protected.
- Act as the Liaison with different departments of the organization including Legal, Finance, Operations, Program Management, Sales and Technical Support to coordinate quote approvals as required.
- Maintain up-to-date knowledge of McAfee’s products, processes and promotions in order to provide a best-in-class level of support to Sales.
- Verify quote to ensure required criteria is met with regard to discounts, margins, contracts, promotions, COG’s, VSOE and products.

Qualifications

- Relevant work experience in a multi-national Order Management, Finance/Accounting or Channel role would be an advantage as would some exposure to dealing with Sales professionals.
- College degree with a focus in Accounting would be preferred. CPA certification or in process of acquiring would be a big plus.
- Good communication skills and excellent analytical skills including paying great attention to detail.
- Strong computer skills experienced with Microsoft Office required. Previous experience working in Siebel, SAP or similar business Applications would be helpful.
- Fluent in English required with a secondary language preferred in Spanish. Must be able to communicate both orally and in writing.
- Some previous experience in supervising or an interest in developing supervisory and management skills
- Strong work ethic and organizational skills.

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

J2W-LI-JB1

Job: Finance
Primary Location: NA-USA-TX-Plano
Position Number: 879794
Schedule: Full-time

]]>Tue, 21 May 2013 03:00:00 GMThttp://careers.mcafee.com/job/Plano-Key-Deal-Alignment-Analyst-Job-TX-75023/2560246/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Plano-Key-Deal-Alignment-Analyst-Job-TX-75023/2560246/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Marketing Operations Manager EMEA (Amsterdam)

Location: Amsterdam, Netherlands

This person will work closely with the EMEA VP of marketing as part of a pan EMEA team to implement, manage and feedback database marketing campaigns to the European Management Team. This person will also be responsible for analyzing the EMEA marketing campaigns and providing reporting and recommendations to the management team. This person will ensure that EMEA budgets are allocated and spent with the greatest efficiency and that there is effective communication across Inside sales, ICAMS, LDRs and regions. This person is not leading a team.

Primary Responsibilities

Marketing Automation/ Eloqua

- Lead Processing

- Ensure Marketing leads are processed through automation system in a timely manner

- email

o Assist Local Marketing managers in email and campaign setup (HTML coding)

o Deliver internal communications from Theater Head

o Measure email metrics (open rates/click through rate)

- Eloqua database

o Manage internal and external stakeholders to ensure efficient running of database

Reporting

- Deliver on weekly and ad hoc basis the lead/opportunity report to EMEA teams

- Consolidate different datapoints to deliver a complete reporting book from Lead to Opportunity

System Checking

- Investigate on demand system failures (lead upload or processing)

Management of Pan-EMEA marketing programmes

- Ensure that best practice procedures are adopted across all EMEA regions recognizing EMEA as setting Global Best Practice and innovation
- Leads analysis and recommendation for improvements in marketing, processes and training
- Manage marketing budget and reporting, liaison with corporate Marketing Ops and Finance teams to ensure spend is within guidelines for overall business objectives
- Marketing support for inside sales, LDR and ICAM teams
- Ad hoc Assistance to Pan EMEA Marketing Team on Marketing Projects

· EMEA principle point of contact with Global Demand Centre team

Qualifications

Experience

· Fluent in English and Dutch with excellent oral and written skills, additional languages will be an advantage

· B2B marketing database experience

- Experience of creating marketing campaigns, campaign builder and reporting in Eloqua Marketing environment
- Experience of Siebel and Eloqua marketing automation
- Excel Master, experience of budgeting and spend tracking for marketing functions
- Experience of HTML programming an advantage
- Experience of working in sales environment and handling multiple priorities
- Experience of working in a changing and fast moving environment
- Flexible with regard to occasional European travel

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company.

We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

The successful applicant will be subject to background checking. McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

J2W-LI-UK-LVW

Job: Product Marketing
Primary Location: EMEA-NLD-NHO-Amsterdam
Position Number: 840048
Schedule: Full-time

]]>Mon, 29 Apr 2013 00:00:00 GMThttp://careers.mcafee.com/job/Paris-Manager-Marketing-Operations-%28Amsterdam%29-Job-IDF/2572231/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Paris-Manager-Marketing-Operations-%28Amsterdam%29-Job-IDF/2572231/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS About the Role and Responsibilities

Location - Cork, Ireland

At McAfee Safe Never Sleeps we believe that amazing things can be accomplished by diverse teams of talented individuals. The EMEA Lead Development team at McAfee is acknowledged as a breeding ground for the top sales talent in the company. As part of the Lead Development team you will benefit from industry leading training from day one, and have the opportunity to progress your career with the world’s leading Internet security company. Connect with us today if you want to be part of a team that that provides great opportunities for graduates looking for career development, promoting over 33% of their team last year

A Lead Development Rep will be responsible for proactive outbound prospecting and lead activity management, with the goal of qualifying prospects from lead status into the sales pipeline. The ideal candidate will have experience working in a phone based sales environment talking to key decision makers to uncover and qualify sales opportunities. This person will be assigned to a language territory and a specific set of products and will be expected to create opportunities to be followed up on by the Field and inside sales teams.

The McAfee Lead Development Representative is expected to understand the overall business objectives of the McAfee sales organization, and articulate the McAfee value proposition to the customer.

Basic Function and Scope of the Position

Specific Responsibilities/Functions

- Primarily responsible for managing lead generation and qualification of prospects for an assigned territory. This position is responsible for generating qualified leads from outbound calling campaigns within the commercial segment.

- Calling defined target organisations within a campaign structure.

- Outbound calling of 70+ calls per day minimum from account lists available

- Teaming with McAfee’s Global “Follow The Sun” program where the LDR will answer Inbound Sales Calls and provide our Customers with a positive customer experience by providing them with detailed information about our products and answering their questions as well as being able to identify suitable leads and forwarding to the appropriate ISR.

- Respond to voicemail messages and email messages from customers requesting callbacks in an efficient and timely fashion. Any suitable leads will be forwarded to the Inside Sales team.

- Logged in and available for online chats via McAfee.com’s online iCHAT service and provide information to Customers as well as being able to identify suitable leads forwarding to the appropriate ISR.

- Inside sales engagement on the opportunities generated

- Teaming with inside commercial account managers on net new target accounts.

- Customer enrollment in marketing / demonstration activities.

- Working with partners on partner marketing events and joint call activities.

- Follow up with prospects on miscellaneous actions.

- Lead Development Representative positions are seen as an entry level into sales within McAfee and we would look for successful candidates to look to progress to an Inside Sales role within 12-18 months.

- Inside sales engagement on the opportunities generated

- Teaming with inside commercial account managers on net new target accounts.

- Customer enrollment in marketing / demonstration activities.

- Working with partners on partner marketing events and joint call activities.

- Follow up with prospects on miscellaneous actions.

- Lead Development Representative positions are seen as an entry level into sales within McAfee and we would look for successful candidates to look to progress to an Inside Sales role within 12-18 months.

Qualifications

- Professional experience in sales and/or marketing, preferably in the technology industry.

- Outgoing and highly-personable with superb written and oral communication and persuasion skills.

- Comfortable reaching out via phone and/or email to target ("cold") prospects and conducting high-level business and/or technology discussions with them.

- Experience with, or demonstrated capacity to quickly learn, technology tools (e.g.Siebel CRM) that are mission-critical to lead generation activity.

- Ability to collaborate closely with Marketing, Sales and other teams within the company.

- An understanding of security solutions is a bonus

McAfee, a wholly owned subsidiary of Intel Corporation (NASDAQ:INTC), is the world's largest dedicated security technology company. We are relentlessly focused on constantly finding new ways to keep our customers safe. Share your talents with us in the dynamic security industry, and experience the meaningful, interesting work that is waiting for you!

Securing Your Digital World^TM McAfee believes that amazing things can be accomplished by diverse teams of talented individuals. Share your talents with us in the dynamic security industry and experience the meaningful, interesting work that is waiting for you.

McAfee is an Equal Employment Opportunity employer. We celebrate diversity!

Click here for full EEO statement.

Job: Sales
Primary Location: EMEA-IRL-MR-Cork
Position Number: 878903
Schedule: Full-time

]]>Fri, 10 May 2013 02:59:00 GMThttp://careers.mcafee.com/job/Cork-Lead-Development-Representative-Fluent-in-Dutch-Job-MR/1540459/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://careers.mcafee.com/job/Cork-Lead-Development-Representative-Fluent-in-Dutch-Job-MR/1540459/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS