Technical Partner Solution ManagerPrimary Location Slough, Berkshire Date posted 02/12/2020
Job Title:Technical Partner Solution Manager
The Solution Manager (SM) reports into the regional Leader of Partner Product Management in the Consumer Business Unit of McAfee. This role is responsible for developing and managing partner portfolios. Within McAfee, Consumer Division, the TSM is expected to effectively serve as both a solution expert and a technical implementation lead.
As part of McAfee, our mission is to secure consumers leveraging our product portfolio. We work with major Service Providers - including Telco Operators, MSOs, Mobile Carriers and other Internet Service Providers (ISPs) to optimize our products for the needs of our partners.
From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.
About the Role:
To achieve joint partner and McAfee program goals, you as successful SM will position and differentiate our solution in the partner context, understand and detail solution design, integration points and the link between the desired use cases and solution architecture.
- Focus on technical presentations for customers, partners and prospects and assist with the development of formal sales plans and proposals.
- Remote and in person demos, partner training and product updates.
- Solution design and specification, including providing cost / effort assessment to Sales teams.
- Lead technical solution engagement through pre-sales, proof of concept and delivery phase.
- Bring industry knowledge and technology experience to aid in technical selling, explaining features/benefits and design products to meet specific needs.
- Provide feedback to the product roadmap of McAfee’s consumer suite of products.
- Operate as Consumer Security technology expert and thought leader internally and externally in McAfee.
- Participate and provide consultative support in areas of specialization to Solution Architects and other technical team members.
You will work on a range of diverse partner implementation projects, requiring the detailed definition of published release requirements (PRDs), matrix team management, partner interactions, and the engagement of appropriate McAfee resources including business development, marketing, legal, project management, engineering, DevOps, and customer/technical support. The role includes researching, validating, and prioritizing implementation requirements, documenting market and product requirements and evangelizing the partner management program within the internal organizations. The SM must also apply the above skill-set to assess and recommend partner requested product requirements and enhancements to product managers, program optimization opportunities to business development representatives and partner marketers, and the need for architectural modifications to engineering.
As the "go to" person for our field teams you will understand the current product offering in detail, deployment models and best practices from successful partnerships, as well as the roadmap for future product releases. You will have a diverse skill-set, including both a technical understanding of consumer security software (anti-virus, identity, password management, biometrics) solutions and marketing expertise.
You have excellent written, presentation, analytic, technical solutioning and program management skills.
Your influencing skills are very effective at both the executive and individual contributor levels with demonstrated experience in a customer facing role. You have good presentation and communication skills for both technical and non-technical audiences that range from engineers to executives.
Proven background in Service Provider and Mobile Operator environments preferably with Security Services or other Consumer Products.
You are familiar with typical software lifecycle management and interacting with agile and distributed engineering organizations. Your backgrond includes understanding about IP networking, virtualization concepts and cloud based architecture in ISPs network,
CCNA or equivalent CCNP/CCSP or equivalent (advantageous)
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.