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Customer Success Manager

Primary Location Barton, Australian Capital Territory Date posted 05/15/2020
Apply Now Job ID: JR0020014

Job Title:

Customer Success Manager


Location:

Australia, Canberra

Role Overview:

The Customer Success Manager is responsible for driving customer loyalty, adoption and implementation of McAfee Solutions. Comfortable consulting with enterprise customer team members across the spectrum from system administrators to Chief Security Officers (CSO). Able to articulate the value of McAfee solutions and services that inspires the adoption of McAfee solutions, services, educational offerings and premium support. Understanding individual customer security priorities enables the CSM to provide targeted advice on best practices, security strategies, and planning for value added services that drive customer success with McAfee products.



Company Overview

From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.

The Customer Success Manager drives customer loyalty and implementation of McAfee Solutions. Comfortable consulting with enterprise customer team members across the spectrum from system administrators to Chief Security Officers (CSO). Experience with the value of McAfee solutions and services that inspires the use of McAfee solutions, services, educational offerings and premium support. Understanding individual customer security priorities enables the CSM to provide targeted advice on best practices, security strategies, and planning for value added services that improve customer success with McAfee products.

About the role:

Your role will be to help our FSI customers protect themselves from today’s and tomorrow’s threat landscape. Out customers success is enabled through brainstorming and partnering with them throughout their operational life cycle. Operational efficacy is essential for our customers and you will develop and orchestrate account plans to achieve those outcomes. You will manage delivery of McAfee’s Premier and Enhanced Success Plan services. Develop a trusted advisor relationship with the customer’s managers and executive sponsors. Coordinate McAfee professional services, training, incident response, and support activities and the Customer partners and project managers to ensure the successful implementation of McAfee solutions and services. Drive customer retention and adoption rates by conducting regular meetings with customers to review open issues, level of customer satisfaction (net promoter score), or lack thereof.  Work with customers to reduce risks and maximize their security investment. Be a customer advocate collecting customer feedback on product or solution needs, understanding the customer environment and promoting that to our teams. Work with the customer(s) and other teams to resolve customer issues.

About you: 

  • Experience in the federal sector Ability to be cleared at NV1 level
  • 3+ years in Customer Success, Account Management or similar role.
  • Explain technical subjects to non-technical end-user personnel in an Enterprise environment.
  • Build trust by first understanding, and then addressing customer needs.
  • Develop valuable and outcome-based relationships with a diverse customer account base.
  • Excellent project management skills.
  • Experience with Security issues and Products. 
  • Experience with McAfee solutions is preferred, but not mandatory.
  • Comp TIA Security+ or CISSP certifications are a plus.
  • Additional languages a plus

Company Benefits:

Our corporate culture and valuesare central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring your true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more:Careers & Life at McAfee.    Perks include:

  • Pension / Retirement Programs

  • Medical, Dental and Vision Coverage Programs

  • Support for Community Involvement and Programs

Unleash your PowerJoin our Talent Network: http://careers.mcafee.com/

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Type:

Experienced Hire

Primary Location:

Australia, Canberra


Additional Locations:

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