Customer Experience Analyst - AnalyticsPrimary Location India, Bangalore Date posted 04/14/2021
Job Title:Customer Experience Analyst - Analytics
Role Overview:As a Customer Experience Data Analyst, you will draw business insights from data through complex analysis, mining, and visualization. You will learn to understand the nuances of McAfee’s B2B and B2C business and ensure that we capture, mine, and act on data related to surveys, our customers, our products, and our operational and financial performance to drive business impact. You will leverage strong technical skills and creative thinking to solve problems and make quantitative decisions. You’ll work with cutting edge tools and products at the intersection of technology and business. Most importantly, you’ll allow us to get unique and valuable insights to improve overall experience we deliver to our customers
From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.
About the role :
Identify, analyze and interpret complex data sets to provide insight into key business drivers. Develop automation for on-demand and self-service reporting of customer experience data to empower teams to:
Drive deeper insights. Deliver insights critical for identifying areas of focus to improve customer outcomes
Provide timely and accurate data in support of ad-hoc reporting.
Understand data process flows and recommend data quality and process enhancements
Identify potential changes in business and prove / disprove underlying reasons for change using data
Streamline information, utilize key performance metrics to provide actionable and new insights. Develop tools and reporting methods addressing customer outcomes using Excel and Power BI to enable senior leadership to visualize the state of the business and draw actionable conclusions
Extract usable information from unstructured data using data mining techniques
Identify and analyze data necessary to gain insight to optimize and improve and optimized customer outcomes.
Create interactive data visualizations and presentations that allow the business leaders to adjust quickly to performance and market trends and make data-driven decisions
Present and deliver valuable customer insights to McAfee business leaders
About you :
Strong writing and verbal communication skills
Advanced personal computing skills and knowledge of MS Excel and creating presentations with MS PowerPoint
Knowledge and experience with querying languages (Power BI, SQL, etc.) preferred
Strong analytical skills with the ability organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Strong quantitative analytical abilities
College projects or thesis relevant to the job description above
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.