Technical Support EngineerPrimary Location Bangalore, Karnataka Date posted 08/14/2019
Job Title:Technical Support Engineer
Join our Elite Product support team to handle Enterprise Network Support. Handling Network Security products is highly complex. APAC Center covers weekends and US holidays.
From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. For consumers, McAfee secures your devices against viruses, malware, and other threats at home and away. With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building best in class cyber security solutions.
About the role:
- Engineer would be specialized in enterprise Network Security products like IPS/IDS, ATD etc.
- Troubleshoot Security product issues of high complexity by quickly isolating and resolving issues.
- Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions).
- Work closely with the Advanced team, Product Engineering team, Sales Team to identify the high visibility customers and resolve critical issues on priority.
- Document all technical issues, analysis and communications with the customers and ensure clear documentation.
- 4-7 year of experience in Network Security domain.
- Strong customer-focus and problem-solving attitude.
- Ability to communicate technical information to non-technical personnel.
- Strong understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL.
- Knowledge on OS: Linux, Windows Server is mandatory.
- Knowledge on DB will be an added advantage.
- Working knowledge of handling network down situations - this role will be handling S1/S2 Service Requests.
- Handle the Service Requests from cradle to grave & with minimal supervision.
Company Benefits and Perks:
Our corporate culture and values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring our true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work.
Check out more: Careers & Life at McAfee.
Perks may include:
Pension / Retirement Programs
Medical, Dental and Vision Coverage Programs
Paid Time Off
Support for Community Involvement
Unleash your Power … Join our Talent Network: http://careers.mcafee.com/
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Shift 1 (India)