Technical Support EngineerPrimary Location India, Bangalore Date posted 09/14/2021
Job Title:Technical Support Engineer
Role Overview:Join our Elite Product support team to handle Enterprise Network Support. Handling Network Security products is highly complex. APAC Center covers weekends and US holidays.
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
About the role:
- Engineer would be specialized in enterprise Network Security products like IPS/IDS, ATD etc
- Troubleshoot Security product issues of high complexity by quickly isolating and resolving issues
- Act as a Single point of contact for each Customer reported Incident (manage, troubleshoot, resolutions)
- Work closely with the Advanced team, Product Engineering team, Sales Team to identify the high visibility customers and resolve critical issues on priority
- Document all technical issues, analysis and communications with the customers and ensure clear documentation
- 4 or more years of experience in Network Security domain
- Strong customer-focus and problem-solving attitude
- Ability to communicate technical information to non-technical personnel
- Strong understanding of TCP/IP, DNS, SMTP, HTTP/HTTPS, SSL
- Knowledge on OS: Linux, Windows Server is mandatory
- Knowledge on DB will be an added advantage
- Working knowledge of handling network down situations - this role will be handling S1/S2 Service Requests
- Handle the Service Requests from cradle to grave & with minimal supervision
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.