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Manager, Core Cloud Services

Primary Location Cork, Additional Locations Date posted 02/14/2019
Apply Now Job ID: JR0014109

Job Title:

Manager, Core Cloud Services

Work Location:

Cork, Ireland

Role Overview:

The Core Cloud Services Engineering Operations team are responsible for design, implementation and end to end operations of the Cloud Services that protect both McAfee’s Consumer and Enterprise Customers. The services provide continuous protection to our customers with a very strong focus on quality and an extendible services platform to internal partners & product teams.

Company Overview:

With a global research footprint, McAfee provides the most comprehensive Global Threat Intelligence in the industry. Backed by a portfolio of more than 400 patents and a network of millions of sensors spanning the Internet, McAfee delivers unparalleled protection against both known and emerging security threats via a complete suite of products and solutions.

About the role:

If you are passionate about running and continuously improving world class Cloud Platform Services, we are offering you a unique and great opportunity to build your career with us and gain experience working with high-performance Cloud systems.

  • Working in a global team you will be responsible for McAfee Cloud Services that enable protection at the endpoint products on a continuous basis.
  • Provide leadership to Cloud Solution Engineers and lead a team in efforts that improve operational performance and availability of McAfee Production cloud environments.
  • You will be responsible for supporting Cloud service measurement, monitoring, and reporting.
  • Lead improving overall operational quality through common practices and by working with engineering, QA, IaaS, and product development teams.
  • Also responsible for high availability of the Production environments.
  • You will lead a  team to provide technical support for day to day operations of critical Cloud services as part of an operational support rotation.
  • Primary Point of Contact for internal stakeholders regarding the services supported by Cloud Operations team.
  • Coordinate resources allocated to projects and assist with tracking work progress.
  • Collaborate with other regional Leads and managers to maintain Operational Support processes.
  • Liaise with other regional Leads on a daily basis to ensure uninterrupted handover of operational duties and detailed escalation of ongoing incidents.
  • Collaborate with other regional Production Operations Leads on developing and maintaining best practices. You will work with your local team to help maintain consistency and compliance with those practices.
  • Work closely with other engineering operations colleagues to ensure system health.
  • You will have ownership and responsibilities for the high availability of Production environments and the deployment of new services in to production.
  • Work with the Engineering and Operations teams to review and approve Systems design and architecture.
  • Will be responsible for software application staging, testing and deployment.
  • Assist with creation of systems architecture diagrams and documentation.
  • You will have input into the monitoring of systems applications and supporting data.
  • Report on system uptime and availability.
  • Act as a key interface with other internal teams and McAfee IT.

About you: 

  • Excellent verbal and written communication skills
  • Ability to co-ordinate and facilitate work across a team.
  • Effective multi-tasker, with proven ability to prioritize & handle interrupt–driven workload.
  • Experience being a point of contact for internal stakeholder.
  • Production Support or operational support experience.
  • Monitoring and alerting tools.
  • Developing and maintaining relationships with a wide range of customers at all levels.
  • Experience with ITIL best practices, specifically Incident & Problem management with practical experience.
  • Agile project management experience, in a fast-paced software development organization.
  • Experience supporting high availability systems and scalable architectures
  • Familiarity with Containerization and associated management tools (Docker, Kubernetes)
  • Cloud Computing experience / AWS
  • Automation/CI/CD experience : Jenkins, Puppet, Ansible
  • Experience with shell/scripting languages

Company Benefits:

Our corporate culture and values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring your true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more: Careers & Life at McAfee.    Perks include:

  • Pension / Retirement Programs
  • Medical, Dental and Vision Coverage Programs
  • Support for Community Involvement and Programs

Unleash your PowerJoin our Talent Network:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.


Shift 1 (Ireland)

Primary Location:

Ireland, Cork

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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