Technical Solutions ManagerPrimary Location Plano, Texas Additional Locations US, New Jersey, Hampton; US, New York, New York; US, California, Santa Clara; US, Washington, D.C.; US, Massachusetts, Boston Date posted 02/21/2019
Job Title: Technical Solutions Manager
Location: Plano (preferred)/ add'l remote locations
The Technical Solution Manager (SM) reports into the regional Director of Partner Product Management in the Consumer Business Unit of McAfee. This role is responsible for developing and managing partner portfolios. Within McAfee, Consumer Division, the SA is expected to effectively serve as both a solution expert and a technical implementation lead.
As part of McAfee, our mission is to secure consumers leveraging our product portfolio. We work with major Service Providers - including Telco Operators, MSOs, Mobile Carriers and other Internet Service Providers (ISPs) to optimize our products for the needs of our partners.
From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. For consumers, McAfee secures your devices against viruses, malware, and other threats at home and away. With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building best in class cyber security solutions.
About the Job
To achieve joint partner and McAfee program goals, you as successful SM will position and differentiate our solution in the partner context, understand and detail solution design, integration points and the link between the desired use cases and solution architecture.
- Contribute to the development of content and messaging of McAfee’s suite of products.
- Focus on technical presentations for customers, partners and prospects and assist with the development of formal sales plans and proposals.
- Remote demos and proof of concept (PoC), partner training and updates.
- Solution design and specification, including providing cost / effort assessment to Sales teams.
- Lead solution direction in pre-sales and delivery phase.
- Bring industry knowledge and technology experience to aid in technical selling, explaining features/benefits and design products to meet specific needs.
- Operate as Consumer Security technology expert and thought leader internally and externally in McAfee.
- Participate and provide consultative support in areas of specialization to Solution Architects and other technical team members.
You will work on a range of diverse partner implementation projects, requiring the detailed definition of published release requirements (PRDs), matrix team management, partner interactions, and the engagement of appropriate McAfee resources including business development, project management, application engineering, release engineering, web services, and customer/technical support. The role includes researching, validating, and prioritizing implementation requirements, documenting market and product requirements and evangelizing the partner management program within the internal organizations. The SM must also apply the above skill-set to assess and recommend partner requested product requirements and enhancements to product managers, program optimization opportunities to business development representatives and partner marketers, and the need for architectural modifications to engineering.
As the "go to" person for our field teams you will understand the current product offering in detail, deployment models and best practices from successful partnerships, as well as the road map for future product releases. You will have a diverse skill-set, including both a technical understanding of consumer security software (anti-virus, identity, password management, biometrics) solutions and marketing expertise.
You have excellent written, presentation, analytic, and program management skills.
Your influencing skills are very effective at both the executive and individual contributor levels, and this is based on over 7+ Years in a customer facing role. You have good presentation and communication skills for both technical and non-technical audiences that range from engineers to executives.
Proven background in Service Provider and Mobile Operator environments preferably with Security Services or other Consumer Products.
Your backgrond includes hands-on IP networking including working with network equipment (routers, switches, firewalls, DPI devices, network management tools, caching etc) . Knowledge of L2/L3 topology design and protocol implementations being deployed in ISPs network (Routers, Switches, CPEs, Firewall, IPv4/6, DNS/eDNS, OSPF, BGP, MPLS, PPP, Radius) and IP based services. CCNA or equivalent CCNP/CCSP or equivalent (advantageous)
Background of home devices, home routers/gateways and security aspects will be an additional benefit, including systems knowledge in at least one of the platforms: Windows, Unix, Android, iOS
We encourage a proactive attitude and self-motivated to spot opportunities and take ownership and ability to work on own initiative, independently, and within a team.
It is preferred for you to have a Bachelors in Computer Science, Engineering, or equivalent degree.
What McAfee offers
The Consumer organization in McAfee is a team with a “can do” attitude, flat hierarchies and proven success with our partners. For you as the successful candidate we provide the opportunity to join a successful team, help to grow business with the Service Providers, grow your skill set and become a trusted advisor for partners and colleagues alike.
Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as real people, while enjoying positive and challenging work.
Select perks Include:
- Retirement / Pension programs
- Medical/Dental/Vision programs
- Paid Time Off
- Family Leave Programs
Shift 1 (United States of America)
US, Texas, Plano
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.