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Experience Researcher

Primary Location Canada Date posted 18-Nov-2022
Apply Now Job ID: JR0030291

Role Overview:

Does the thought of protecting millions of users from online harm in an easy and engaging way sound like a great mission for you? Are your obsessed about the customer experience, never settling for good enough and inspiring others on the team to do the same?

At McAfee, we're changing the way we deliver products to our customers and partners by putting a great experience at the forefront of everything we do. As a User Researcher, you’ll play a central part in making our product experiences more intuitive, engaging and delightful.

This is a remote role based out of Canada. We are only considering candidates based in Canada and are not offering relocation at this time.
In the next year, you can expect to...
  • Work with a close-knit team that includes interaction and content designers to bring a new product to market 

  • Help your workstream understand the target user’s success criteria 

  • Inform design decisions through formative and summative research 

  • Connect the dots between your work and other customer insights such as market research and product analytics. 

  • Translate what you’re learning into business implications 

About you:

  • Experience in the customer software research space

  • Knowledgeable about UX principles and theories

  • Strong interpersonal skills, ability to quickly build rapport, establish credibility 

  • Comfortable in a fast-moving organization. 

  • Applied experience with a breadth of qualitative and quantitative UX research methods including semi-structured interviews, contextual field visits, card sorting, surveys and usability studies (live and remote) 

  • Skillful at interview facilitation 

  • Able to connect research findings to business outcomes


Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Bonus Program
  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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