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Associate Technical Support Engineer

Primary Location Paderborn, Additional Locations Date posted 11/19/2018
Apply Now Job ID: JR0013477

Job Details:

Job Description:

Work Location:

Paderborn, Germany

Role Introduction:

The Technical Support Engineer works with a team of experts to help large corporate customers deploy McAfee's network-based security applications. The main product focus, with international responsibility, is McAfee Web Gateway. The Technical Support Engineer addresses inquiries, primarily by email but also by phone, from corporate clients all around the world, but with a focus on the EMEA region (Europe, Middle East and Africa). They support these clients until their issues are resolved. The problems encountered are analyzed in advance by the customers' technical experts, and formulated as a request on a technically advanced level. The challenge is to isolate the problem, find the cause, and provide a solution.

Company Overview:

With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.

Culture and our pillar values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring your true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more: Careers & Life at McAfee

As a Technical Support Engineer a typical day might include following:

  • International technical support (first and second level) over the phone and remotely
  • Thorough problem solving with documentation of customer issues and expectations
  • Writing of articles for the knowledge base
  • Close cooperation with the development department to solve customers' problems
  • Accurate and timely disclosure of information to assist the team
  • Compliance with demanding standards with regard to knowledge and professionalism
  • Ongoing training in all supported McAfee products and general technologies

You possess core skills like:

As a technical expert in the areas of networks and Unix/Linux operating systems, you must be able to analyze technical problems with the help of the usual tools, and solve them systematically. You are used to documenting your experience and knowledge in a meaningful way. You should also have the following qualities and experience:

  • Training as an IT specialist for system integration/application development with professional experience or college degree in information and communication technology, or a comparable Bachelor's or Master's degree
  • Considerable experience with Unix/Linux operating systems
  • Advanced knowledge of routing protocols, TCP/IP, SSL, firewalls, and VPNs
  • Experience in using network analysis and troubleshooting tools

Our Vision:

To enable a world where cyber security is so consistent, reliable and effective that it becomes a trusted foundation in our lives – like clean air and water. Our technology enables the world to fully realize the transformative power of the digital age, by protecting all that matters. By doing our job well, we drive limitless innovation, securely.

Our Values:

We live our values day in and day out, do you think you can live our values with us? If you can, don’t think, just connect with us. Together is power.

  • We achieve Excellence with Speed and Agility
  • We Play to Win or Don’t Play
  • We Innovate without Fear
  • We Practice InclusiveCandor and Transparency
  • We Put the Customer at the Core

Unleash your PowerJoin our Talent Network:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job type:

Experienced Hire


Shift 1 (Germany)

Primary Location:

Germany, Paderborn

Additional Locations:

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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