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Technical Support Engineer, German speaking

Primary Location Paderborn, Additional Locations Date posted 06/17/2019
Apply Now Job ID: JR0016057

Work Location:

Paderborn, Germany

Role Overview:

In this position, you will be part of the Enabling Technologies Technical Support team, who support customers throughout the EMEA region.

Daily you will work with some of McAfee's most valuable customers, assisting them in the use of McAfee products and services to the highest levels. The role consists of both reactive issue resolution and pro-active communication.

As a Technical Support Engineer your daily tasks will include, but will not be limited to the following:

  • You will be working with our customers to help them protect their organizations against cyber-attacks.
  • You will provide advice and recommendations in advance as well as assistance when their networks come under attack.
  • You will be on the front line, working with both large and small customers experiencing problems with products such as ePolicy Orchestrator and McAfee Agent.
  • You'll be surrounded by a team of experienced, veteran specialists who are experts in helping our customers protect their most valuable assets using our leading-edge technology.

Company Overview:

With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.

About the role:

As a Technical Support Engineer a typical day might include the following:

  • Supporting our ePolicy Orchestrator and McAfee Agent products, including information requests and managing customer technical issues to resolution, maintaining proactive communication at all times.
  • Providing technical support for McAfee Enterprise Support Customers.
  • Working on Service Request / Support allocations, as well as internal improvement projects.
  • Provide administrative support, including producing reports for management.
  • Log all activity associated with any service request in our CRM system so that a complete and thorough record is maintained for both the customer and McAfee.
  • Liaising with internal global teams to identify and implement beneficial opportunities.
  • Taking ownership of technical issues until a resolution is provided.
  • Participation in Technical Forums.

About you: 

  • Customer focused
  • Previous experience as a Technical Support Engineer in a global organization
  • Able to quickly learn about new products and technologies.
  • Excellent communicator - verbal and written
  • Able to assess and understand the impact, severity and urgency of issues.
  • A friendly, open, approachable and positive attitude.
  • Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in a required time-frame.
  • Able to integrate quickly with existing team so that maximum contribution to team goals can be achieved rapidly.
  • Excellent methodical problem-solver.
  • Fluent in English as well as German language.
  • Degree or equivalent in Computer Science, Cyber Security or related field.
  • Excellent knowledge / certifications in Microsoft.
  • Experienced working in a technical support/ support desk environment.


  • Experience in managing Global Enterprise Customers.
  • Network or IT Security related certifications.
  • MAC OS and/or Linux exposure.
  • Working knowledge of MS SQL.

Company Benefits:

Our corporate culture and values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring your true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more: Careers & Life at McAfee. Perks include:

  • Pension / Retirement Programs
  • Medical, Dental and Vision Coverage Programs
  • Support for Community Involvement and Programs

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McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.


Shift 1 (Germany)

Primary Location:

Germany, Paderborn

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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