Web AnalystPrimary Location Paderborn, Additional Locations Date posted 06/21/2018
About the Role:
McAfee is looking for a Web Analyst to join our Global Content Categorization team.
The position will be based in Paderborn, Germany.
The role of the Web Analyst includes viewing and analyzing web site content across language fluencies, making a content analysis statement on the material available on that web page.
The web analyst will also provide customer support by processing customer submissions and responding to customer email.
Training is provided, but fluency in English as well as another language is required.
Prior Web Content and Web Security experience desirable.
Classifies and Analyzes Web Content
Delivers high quality content review consistently and accurately
Handles email queries and responds in a timely manner
Attempts to provide resolutions on the first interaction with customers
Ability to effectively multi-task, accepting changing direction and shifting goals
Applies established research processes producing quality results with limited guidance
Works closely in a collaborative role with other team members, as well as completes tasks individually as assigned
Must be 18 years of age
Language fluency in English and one additional language or more
Technical, computer and internet research skills
Excellent verbal, written and computer communication skills with strong analytical and troubleshooting skills.
Ability to perform with a high level of detail and accuracy
Time management skills: must be able to perform tasks efficiently and accurately
Strong cross-functional skills and collaboration to deliver business results
Must work on-site in our Paderborn, Germany office
The ability to speak and/or read additional languages
Industry experience related to Web Content Analysis
Bachelor’s degree in a quantitative subject such as Statistics, Engineering, Computer Science, Information Technology etc.
2+ years of relevant experience in web analytics, content data analysis and problem solving.
2+ years of customer service experience
Recent College Graduate
Shift 1 (Germany)
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