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Customer Information Management and Licensing Analyst

Primary Location Plano, Texas Additional Locations Date posted 05/13/2019
Apply Now Job ID: JR0015816

Job Title:  Customer Information Management and Licensing Analyst

Location:  Plano, TX

Company overview:

At McAfee, we are relentless in protecting our customers: we believe safe never sleeps.  In doing so, we are leading the transition from the era of point security products to integrated security systems.  As we automate the Threat Defense Lifecycle, we lead the industry in delivering better security outcomes to customers:  address more threats, faster, and with fewer resources.  We work to achieve that automation for enterprise customers by:

  • Focusing on the endpoint and cloud as key control points
  • Analyzing that telemetry to detect advanced threats
  • Automating the management and remediation processes
  • Working with technology partners throughout the industry

Position Summary:

We are seeking a Customer Information Management and Licensing Analyst in a full-time position. This person will work closely with teams from Order Processing, Sales, Deal Desk, Support, and Product Management regarding customer entitlement data management, licensing management, problem resolution, process improvements, customer experience optimization, and project coordination.

About the job:

  • Responsible for review, validation and approval of customer entitlement information
  • Validate and issue license keys to customers
  • Identify opportunities, lead efforts, and implement entitlement and licensing process improvements
  • Identify opportunities, lead efforts, and implement customer experience improvements
  • Actively participate in gathering requirements, testing, and implementing enhancements to the Licensing and Entitlement Management system
  • Ensure we follow internal policies and comply with established controls for entitlement and licensing management
  • Update internal entitlement and licensing management process documents as needed
  • Ability to do critical analysis and recommend solutions in resolving complex issues
  • Ensure excellent service standards and maintain high levels of customer satisfaction
  • Team player that can seamlessly work with cross functional teams

About you:

  • Detail oriented, organized, and demonstrated ability to multi-task and shift priorities quickly
  • Understanding of databases and how to extract/analyze data
  • Familiar with SAP, Siebel, and MS Office
  • Proficient in using MS Excel
  • Experience with reporting tools
  • Ability to prioritize tasks, manage parallel tasks and meet deadlines
  • Skills to assess and solve complex problems, devise methodologies and solutions
  • Strong organizational and time management skills
  • Attention to detail and accuracy
  • Strong verbal and written communication skills
  • Familiar with software licensing

Company Benefits and Perks:

Our corporate culture and values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring our true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more: Careers & Life at McAfee.   

Perks include:

  • Pension / Retirement Programs
  • Medical, Dental and Vision Coverage Programs
  • Paid Time Off
  • Support for Community Involvement

EEO Statement

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Shift:

Shift 1 (United States of America)

Primary Location:

HQD1 - US - Plano TX

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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