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Global Pre-Sales Technical Program Lead

Primary Location US, Texas, Plano Date posted 01/11/2021
Apply Now Job ID: JR0022142

Job Title:

Global Pre-Sales Technical Program Lead


US, Texas, Plano

Role Overview:

We are hiring an experienced presales technical program lead who will oversee the management, and improvement of our software and system tools used by sales engineers across our global platforms. You will report directly to our head of global Presales operations and strategy.

Company Overview

From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.

As a Technical Program lead on our presales support team, you will have the opportunity to build the delivery of tools which improve results with our customers, especially around the processes used globally by our Sales Engineering team. You will plan/manage programs to meet the specific goals of the global presales organization and work with our global presales field teams to guide customer adoptions of McAfee SW and services. You will be responsible in identification and validation of our internal presales team tool requirements, aligning all systems teams to a common roadmap and provide excellent processes and product experience to them. You will work with team members to determine and document their requirements, then convert into documented technical specifications and solutions. You will understand and support our internal customer applications, deployment architecture and testing requirements to include partnering with software developers, manufacturing and Pre-Sales Engineering to meet all their needs. You are a trusted advisor to the customer, and understand our sales teams sensitivities, concerns, and environment. As a trusted advisor, you will also indirectly serve as a customer advocate to establish requirements and provide solutions optimizing SW, cloud, and hardware, reporting feedback/issues back to the BUs for action. You will participate in product design reviews, to include the testing and implementation of specific features relating to new potential product offerings. In this role, you will also be primary technical liaison between potential and existing customers, field teams and technical support/technical assistance center. You will provide leadership to various ongoing project teams and essential interfaces to these programs. Some of these responsibilities will require you to: Identify tasks, determine dependencies, identify and assign resources, communicate expectations to team members, obtain task effort and duration estimates from team members, and create/track the project schedules.

  • You express extraordinary business acumen combined with customer obsession
  • You understand Virtualization & Networking environments, and how they holistically impact internal customers and business
  • You have field experience as a Sales Engineer, and understand the sales cycle, tools needed, and how to build upon improving the process for our field sales engineers.
  • You have experience managing software tools on multiple platforms in a cloud and data center environment
  • You have a working knowledge & experience within the various roles the sales operations program team has on a global scale.
  • Strong project management experience preferred, including schedule, scope, issue and risk management
  • You have 9+ years combined experience in the above

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Type:

Experienced Hire

Primary Location:

US, Texas, Plano

Additional Locations:

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