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IT Support Specialist

Primary Location Plano, Texas Additional Locations Date posted 04/17/2019
Apply Now Job ID: JR0015184

The ideal person will have experience with most of the following:

  • Windows 10, OSX, Mobile Devices (Android, iOS)
  • Experience in a helpdesk ticketing environment, ideally in Service Now
  • Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.
  • Office 365 Administration
  • Office 365 Applications - Word, Excel, PowerPoint, Outlook
  • Basic understanding of Networking and Voice technologies and the ability to troubleshoot.
  • Excellent customer service experience
  • Enthusiastic and a 'can-do' attitude.
  • Administering Security Products Solutions for Clients
  • The ability to troubleshoot Laptop Hardware Issues.
  • The ability to work with vendors, specifically Laptops, Printers, Mobility and Audio Visual.

Traits:

  • The ideal candidate is self-motivated and results oriented.
  • High integrity and excellent judgement.
  • Highly collaborative
  • Intellectual curiosity — you're eager to learn new concepts; you're willing to admit you don’t know certain things, will ask for help, roll up your sleeves, and learn
  • Sense of ownership — you have a mentality of “the buck stops with me” and always ask “what did I contribute to this situation?”
  • Low ego — you shouldn’t be prone to thinking that a job is too small
  • Brave, adaptable, calm under pressure — you’re unafraid to operate in high-pressure, chaotic situations

Shift:

Shift 1 (United States of America)

Primary Location:

HQD1 - US - Plano TX

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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  • Information Technology, Plano, Texas, United StatesRemove

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