McAfee Profesional Services Sales RepPrimary Location Chandler, Arizona Additional Locations US, Texas, Plano Date posted 05/24/2018
With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.
About the Role:
- Ensures quality service and operational performance within the parameters of program and delivery standards that drive constant improvement in customer satisfaction.
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Provides pro-active communication to help customers avoid product or security issues within their environment.
- Engages resources from across support and engineering as needed to resolve customer product or security issues. Works with Sales team to identify opportunities for growth in the client environment.
- Collaborates with sales and support groups to demonstrate value of Enterprise support offering to client and identify opportunities for expanded support business.
Our corporate culture and values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring your true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work. Check out more: Careers & Life at McAfee. Perks include:
- Pension / Retirement Programs
- Medical, Dental and Vision Coverage Programs
- Support for Community Involvement and Programs
Unleash your Power … Join our Talent Network: http://careers.mcafee.com/
Shift 1 (United States of America)
Virtual US and Canada
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