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Site Reliability Engineer - Lead

Primary Location Plano, Texas Date posted 12/04/2019
Apply Now Job ID: JR0017953

Job Title:

Site Reliability Engineer - Lead


Location:

US, Texas, Plano

Role Overview:

The Site Reliability Engineer - Lead must monitor production applications, troubleshoot, debug, and escalate issues with proper analysis to concerned teams to ensure maximum availability. Provide detail summary of all high priority issues to stakeholders ensuring quality in data provided. Need to Track/Escalate all critical production issues through tracking applications. Create accurate root cause of Production issues and help to provide long term solutions to fix them. Triage, catalogue and quantify issues. Setup and work with teams to setup proactive monitoring and telemetry.


Company Overview

From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. McAfee helps businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously and collaboratively. For consumers, McAfee secures your devices against viruses, malware, and other threats at home and away. With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company’s future by designing and building best in class cyber security solutions.

About the Role:

  • Responsible for proactive monitoring of production environment and respond quickly in response to trends or issues.
  • Troubleshoot, debug, and escalate issues with proper analysis to concerned teams to ensure maximum availability. Troubleshoot problems in real-time, interacting with customers and internal support representatives to deliver maximum customer satisfaction.
  • Provide detail summary of all high priority issues to stakeholders ensuring quality in data provided.
  • Track/Escalate all critical production issues through tracking applications.
  • Create accurate root cause of Production issues and help to provide long term solutions to fix them.
  • Triage, catalogue and quantify issues.
  • Setup and work with teams to setup proactive monitoring and telemetry.
  • Debug issues to enable faster resolution.
  • Ability to work independently on defined tasks and escalate in a timely manner when support/assistance is required.
  • Interact with Peer teams in other GEOs and with other teams present locally.
  • Responsible for publishing detailed weekly report.
  • Candidate will develop/support internal tools.
  • Extended work hours to support monitoring and troubleshooting issues.
  • Provide 24x7 support for monitoring and troubleshooting issues based on need.
  • Lead Root Cause Analysis for issues.

About You: 

  • Seek your an experience in troubleshooting problems in real-time, interacting with customers and internal support representatives to deliver maximum customer satisfaction.
  • We would like to leverage your analytical, debugging, troubleshooting and problem solving skills.
  • Role will challenge your testing techniques & methodologies.
  • Proven professional experience in web and ecommerce domain.
  • Knowledge of ASP.Net, C#, SQL, WCF, Web Services, JavaScript, AJAX and JSON.
  • Let us challenge your SQL knowledge to write SQL queries and SPs.
  • Passion to work with technology, complex systems, and work with demanding customers.
  • Show enthusiasm in analyzing issues, understand impact on systems.
  • Your proven interpersonal, written and verbal communications skills will enable you to collaborate and be influential within and outside the team.
  • Explore your Out of box thinking.
  • Showcase your capabilities by developing tools or automation to reduce manual tasks.
  • Work with cross-functional teams to improve monitoring and telemetry.
  • In-depth working knowledge of debugging ASP, ASP .Net, C# applications.
  • Knowledge of BigData technologies (Flume, Kafka, Hadoop, Cassandra)
  • Quick learning on software source control systems such as ACCUREV, GIT is preferred.

Company Benefits and Perks:

Our corporate culture and values are central to McAfee’s philosophy. Every day we embrace a more diverse workforce and inclusive environment. We are encouraged to bring our true selves to work. Our wide range of social communities & programs, flexible work hours and family-friendly benefits, all allow our employees to feel valued as people, while enjoying positive and challenging work.

Check out more: Careers & Life at McAfee.   

Perks may include:

  • Pension / Retirement Programs

  • Medical, Dental and Vision Coverage Programs

  • Paid Time Off

  • Support for Community Involvement

Unleash your PowerJoin our Talent Network:  http://careers.mcafee.com/

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Type:

Experienced Hire

Primary Location:

US, Texas, Plano


Additional Locations:

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