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Software Asset Management (SAM) Analyst

Primary Location Plano, Texas Additional Locations Date posted 02/13/2019
Apply Now Job ID: JR0014312

PRIMARY RESPONSIBILITY:

The SAM Analyst will support the Software Asset Manager and SAM processes to reduce the cost of software, protect the company from legal, and financial risks, and to optimize software deployments for the business users.

EXPERIENCE AND REQUIRED SKILLS:

The following experience is considered essential:

  • Prior Software Asset Management experience as analyst is required
  • 10 years of experience with IT, enterprise software asset management or information management
  • 8 years of demonstrated leadership experience building cross-organizational consensus with exposure to technology providers and/or business clients
  • Complete understanding of software life cycle management
  • Well-versed with IT terminology, technologies, processes, and management
  • Excellent ability to work on multiple projects, priorities, and tasks independently
  • Excellent problem-solving skills
  • Confident ability to respectfully deal with colleagues at all levels within the company and represent the company externally
  • Excellent ability to schedule meetings in a global environment being respectful of customer’s needs and time zones
  • Excellent ability to document processes, procedures, definitions, and work-flows
  • Excellent customer service and communication skills

PREFERRED SKILLS:

  • Experience with software licensing in general
  • Experience with ServiceNow, hardware and software discovery, and software usage data
  • Solid licensing knowledge in at least one of the larger software publishers, such as Oracle, Microsoft, IBM, HP, or Adobe
  • Good working knowledge of all major operating systems and hardware platforms
  • IAITAM Certified Software Asset Manager, or similar, certification
  • Strong understanding of ITIL

RESPONSIBILITIES:

The SAM Analyst will:

  • Analyze, design, or re-design SAM and compliance processes, software procurement processes, and license management processes (harvesting, deployment, and retiring of licenses)
  • Create and maintain document repositories for software license contracts and purchases, as well as design and improve the process of capturing new contracts and purchase records
  • Create regular compliance reports and analyses to present to license owners and management
  • Design, build, and optimize key data reports that build accurate compliance reporting
  • Analyze software usage to determine potential efficiencies and cost savings, continuously innovating and improving processes
  • Develop and maintain working relationships across multiple functions to support software asset management throughout its lifecycle
  • Develop working relationships with software publishers and vendors to leverage valuable resources, such as free training, usage analysis, new software license schemes and maintenance agreements
  • Manually create and modify IT asset records in the SAM tool and mature the effective use of it
  • Ensure all changes to agreements and contracts are accurately reflected in the SAM tool
  • Ensure all purchases are uploaded and updated in the SAM tool
  • Manage missing hardware assets to maintain an accurate software inventory in the SAM Tool
  • Make recommendations to the purchase requisition process to accurately record software purchases
  • Measure improvements to SAM through meaningful metrics, KPIs, and QBRs
  • Continuously improve and innovate software asset management processes and best practices

EDUCATION:  Bachelor’s degree or equivalent combination of education and relevant work experience is required. 

JOB COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment and logic in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.

Shift:

Shift 1 (United States of America)

Primary Location:

HQD1 - US - Plano TX

Posting Statement:

McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

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