Customer Experience InternPrimary Location Santa Clara, California Additional Locations Date posted 12/20/2018
McAfee is the world’s largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier. As we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people.
JOB DESCRIPTION / RESPONSIBILITIES:
The Customer Experience Intern contributes to the implementation and execution of the Voice of the Customer program (VoC), Customer Insights Generation and Customer Advocacy Council (CAC) activities for the IO team. This position support coordination, visibility and standardization efforts across customer-centric initiatives, as well as assisting on follow up and quality validation efforts for initiatives as required. Training materials, templates and deliverables standardization is required, making the CX Intern take part on designing, actively executing and reporting standardization efforts and quality checks. The Customer Experience (CX) Intern may partner with the local operations and CX deployed resources (as needed) along with CX leaders to assist the execution of the NPS Program, Customer Insights or Services Advisory Council initiatives within their area of responsibility. Connection and integration with other CX areas may be required as part of the strategy deployment. Constant communication is required with all departments in order to keep track of their progress and validating compliance according to methodology standards and guidelines. The objective is to guarantee the work being performed by all teams is visible, accurate, with a company-wide exposure both for outcomes and reporting. As the CX intern takes action on methodology and training activities, opportunities for standardization are expected to be taken while designing and implementing ways to keep track and communicate status at all times. Specific responsibilities will include:
- Assist in VoC Program implementation, including support on visibility dashboards, CX team meetings, Web Survey platform follow up and requirements consolidation.
- Coordinate and support on demand training sessions for VoC and SAC subjects
- Implement designed changes to methodology deliverables (training materials, templates, guidelines) as required
- Support in Business Process Improvement projects (with an important focus on customer outcomes)
WHAT TO EXPECT DURING THE INTERNSHIP:
The program is a 12-week assignment where you will undertake a challenging project designed to blend strategic and operational work. You will be provided with a full network of individuals to ensure you have an incredible internship experience and be assigned a mentor and peer-level buddy to help you navigate through the organization. Specific projects and responsibilities will be assigned based upon your skill-set.
INTERNSHIP BEGINNING: Mid May 2019
INTERNSHIP CONCLUSION: Mid-August 2019
- Majoring in Business, Marketing, Economics, Entrepreneurship or related field
- Working towards a Bachelor’s degree
- 3.0 GPA or better
- Eligible to work in United States without work authorization sponsorship now or anytime in the future
- You must be within one year from obtaining your degree at the conclusion of the internship. For example, if the internship concludes in August 2019 – you should have your degree no later than August 2020
We’re looking for candidates who have:
- Excellent communication skills both verbal and written
- Experience with Microsoft Office such as Excel, Word and PowerPoint
- Experience with customer service
EQUAL OPPORTUNITY EMPLOYER:
McAfee Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. McAfee Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Shift 1 (United States of America)
US, California, Santa Clara
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.