Experience ResearcherPrimary Location US, California, Santa Clara Additional Location(s) Remote United States Date posted 10/03/2021
Job Title:Experience Researcher
Role Overview:Does the thought of protecting millions of users from online harm in an easy and engaging way sound like a great mission for you? Are you obsessed with the customer experience, never settling for good enough and inspiring others on the team to do the same?
At McAfee, we're changing the way we deliver products to our customers and partners by putting a great experience at the forefront of everything we do. As a User Researcher, you’ll play a central part in making our product experiences more intuitive, engaging and delightful.
We are open to hiring someone remotely or at one of our office locations in California, Texas or Ontario, Canada.
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
What you'll do
You will manage large and complex projects that involve multiple streams of research
You will connect insights to previous findings, including product analytics, marketing research, and support tickets. You will take the lead on understanding how research findings impact other workstreams in order to connect customer journeys
You will proactively work to discover unmet user needs and input on product strategy
You will grow the skills of less experienced researchers by mentoring them on projects and offering them support
You have experience in the consumer software research space
You have knowledge of UX principles and theories
You have strong EQ skills; ability to quickly build rapport and establish credibility
You have experience with a breadth of qualitative and quantitative UX research methods including semi-structured interviews, contextual field visits, card sorting, surveys and usability studies (live and remote)
You're skillful at interview facilitation
You are able to connect research findings to business outcomes
You have experience with lean experimentation and test & learn methodologies
You are comfortable in a fast moving consumer organization
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.For Colorado Residents the starting salary for this position is $90,500.00