customer success managerPrimary Location Singapore, Central Singapore Additional Locations Date posted 01/31/2019
The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of McAfee Solutions. The CSM must be comfortable consulting with enterprise customer team members across the spectrum from system administrators to Chief Security Officers (CSO). The CSM must be able to articulate the value of McAfee solutions and services that inspires the adoption of McAfee solutions, services, educational offerings and premium support.
The Customer Service Manager (CSM) is the customer’s navigational guide through each phase of the customer’s McAfee product solution life cycle. Understanding individual customer security priorities enables the CSM to provide targeted advice on best practices, security strategies, and planning for value added services that drive customer success with McAfee products.
The Customer Success Manager (CSM) works with internal contacts to provide a high touch experience by coordinating activities among teams that include:
• Account teams (sales)
• Education Services
• Professional Services
• Technical Support
• Incident Response
Shift 1 (Singapore)
Singapore, Multiple Cities
McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.