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Field Application Engineer

Primary Location Taiwan, Taipei Date posted 21-Nov-2022
Apply Now Job ID: JR0030235

Role Overview:

As part of the ongoing growth and transformation of McAfee, the McAfee Channel Product Solution Group is on an upward growth trajectory - helping to transform and mature the Software Security Market. As an experienced Field Application Engineer, you will be the primary customer-facing role, responsible for customer success through the management of project deliveries and building strong customer relationships with our largest, most complex global strategic partners. The prevailing business priority is the partners' successful adoption and integration of McAfee products and services. You are front and center with our partners in all aspects of their business and technical needs, which will help drive the next level of growth.

This position based in Taipei, Taiwan. We will only consider candidates currently in Taipei, Taiwan and are not offering relocation assistance at this time.

About the role:

  • You will plan requirements with both external and internal partners as well as usher projects through the entire project lifecycle, which will include managing project schedules, deploying products, next-level troubleshooting, and the ability to clearly communicate risks and priorities to all stakeholders.

  • You will work very closely with Tier 1 OEM partners from both the technical and business aspects and build on an already well-established partner relationship.

  • You will learn and understand the partner-specific environments quickly and make recommendations to reduce technical complications.

  • You will work directly with Engineering, Product/Project Management, Marketing, and Support to gather product requirements, define key metrics, manage project deliverables, and achieve milestones throughout the entire project lifecycle.

  • You are required to understand the products delivered at a technical level and work directly with McAfee Engineering to troubleshoot and remediate any issues.

  • You will define comprehensive and well-structured test plans and test cases for partner projects and help execute those plans to ensure our products meet McAfee’s quality standard.

  • You may need to have regular onsite visits to the partner location for various purposes, including meetings, troubleshooting, and product validation.

About you: 

  • You should have 5+ years of experience in a partner-facing role with expertise in various software troubleshooting tools such as Windbg, ADK, and Fiddler on Windows platforms.

  • You should have experience in software development and quality assurance, primarily for Windows platforms.

  • You should have high proficiency in MS Word, Excel, Visio, PowerPoint, and MS Project.

  • You should have experience in software development principles and methodologies such as Agile or Waterfall.

  • You are experienced in multi-lingual and cross-cultural work environments across geographies.

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Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

  • Bonus Program
  • Pension and Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Apply Now

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