Senior Experience Researcher (remote eligible)Primary Location Canada, Toronto Additional Location(s) US, California, San Jose; Canada, Waterloo Date posted 09/16/2021
Job Title:Senior Experience Researcher (remote eligible)
Role Overview:At McAfee, we're changing the way we deliver products to our customers and partners by putting a great experience at the forefront. As a Senior User Researcher, you’ll play a central part in making our eCommerce product experiences more intuitive, engaging and delightful.
You will report to the Manager of User Experience Research. We are open to hiring remotely or at one of our office locations in California, Texas or Ontario, Canada.
McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.
More about the role:
You will inform and influence design through qualitative and quantitative research.
Your goal is to understand product performance and discover areas to better serve end users.
You will be the primary researcher for your workstream. You will work closely with designers and product management to create and deliver an impactful research roadmap.
You will drive for action. You will connect your insights to previous findings, including product analytics, marketing research, and support tickets. You will talk about your findings in terms of the business vision and strategy.
Experienced with design research for eCommerce applications.
Knowledgeable about UX principles and theories, especially related to behavioral science.
Have applied experience with qualitative and quantitative UX research methods including semi-structured interviews, card sorting, surveys and usability studies (moderated and unmoderated).
Familiar with how to conduct a credible AB test.
Adept at stakeholder management. You have a track record of managing up and across organizations.
Excellent presentation skills. You know how to make research accessible to all stakeholders. You communicate with confidence and ease.
Knowledgeable about W3C WCAG guidelines.
You are familiar with web analytics. You seek out analytics data to supplement your research findings.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.